Chelsea Gilliam
Burlington,NC
Summary
I am a reliable team member and a hardworker. I have almost 10 years of customer service experience via working in a restaurant, corporate office, and a public park. I handle all cash and card flow at the restaurant as well as take orders over the phone and in person, and bag food for customers. I match invoices to purchase orders, pay vendors, file the remittance paperwork, and help the receptionist with phone calls. I can sell concessions to customers, operate rides, hire & train staff, make schedules, purchase and input inventory into a POS in Civic Rec. I am a flexible employee and strive to get things done in a quick efficient manner. I am a strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
10
10
years of professional experience
Work History
Accounts Payable Clerk
Chandler Concrete Company
Burlington, NC
12.2020 - Current
- Processed invoices and payments in accordance with company policies and procedures.
- Maintained accounts payable files and records in an organized manner.
- Prepared checks for payment of vendor invoices on a timely basis.
- Verified accuracy of coding on invoices prior to processing payments.
- Provided support during internal and external audits as necessary.
- Also, assisted the receptionist when needed.
Cashier/Waitress
Skids II
Burlington, NC
10.2017 - Current
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card payments and gave counter slips to customers for signatures.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Collected empty plates and glasses to minimize bussing requirements between customers.
- Delivered entrees to tables and made sure each guest received correct menu items.
- Assisted servers with table settings and beverage refills during busy periods.
Manager
Burlington Recreation & Parks
Burlington, NC
06.2014 - Current
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Hired/Fired employees.
- Approved timecards for employees.
- Handled the setup and cleanup for rentals at City Park facilities, as well as the booking process for the renters.
- Purchased supplies for the City Park and put POS items into inventory.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monetary data reports for upper management to track our daily purchases and profits at City Park.
Education
Associate of Arts -
Alamance Community College
Graham, NC05.2019
High School Diploma -
Walter M Williams High School
Burlington, NC06.2017
Skills
- Customer Service
- Filing
- Data Entry
- Check processing
- Staff Training and Development
- Complex Problem-Solving
- Accurate money handling, cash drawer balancing
Timeline
Accounts Payable Clerk
Chandler Concrete Company
12.2020 - Current
Cashier/Waitress
Skids II
10.2017 - Current
Manager
Burlington Recreation & Parks
06.2014 - Current
Associate of Arts -
Alamance Community College
High School Diploma -
Walter M Williams High School
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