Jaylonee Smith
Fredericksburg,VA
Summary
An effective and well versed professional with experience within the administrative, customer service and childcare community. Seeking an opportunity to utilize expertise and grow as a professional.
Overview
4
4
years of professional experience
Work History
Accounts Payable Clerk
Aquia Harbour Property Owners Association
Stafford, VA
03.2023 - Current
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Evaluated financial records to detect errors and discrepancies.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
- Reduced environmental impact by transitioning to paperless accounts payable process.
- Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
- Maintained accurate financial records, contributing to successful audits by organizing and filing all accounts payable documents.
- Fostered positive vendor relations, served as primary contact for vendor inquiries and concerns.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Matched purchase orders with invoices and recorded necessary information.
Member Service Representative
Aquia Harbour Property Owners Association
Stafford, VA
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Educated and engaged customers with new bank products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Identified and resolved discrepancies and errors in customer accounts.
K4 Teacher/Instructor
Nikki’s Christian Daycare and Learning Center
Woodbridge, USA
05.2021 - 03.2023
- Assisted in the day-to-day instructional operations
- Independently applied thorough and empirical judgment to determine best course of action in both routine and non-routine circumstances which required accurately interpreting and adapting guidelines and practices
- Conferred with parents and staff to discuss educational activities and policies and students' behavioral or learning problems
- Developed an avenue forward that will assist the child to overcome any identified deficiency
- Utilized communication system Brightwheel to capture and provide guidance to other staff members and parents of students on areas support work, resolutions to previous struggles and areas requiring correction
- Responsible for preparing and maintaining attendance, activity, planning, accounting, or personnel reports and records for organization, while carrying out the schedule of events for the day
- Utilized flexibility and problem-solving abilities to adjust and prioritize schedules based on last-minute changes due to school cancellation while professionally communicating syllabus changes to parents
- Independently identified and addressed deficiencies with children way of learning that were causing them to fall behind providing them extra attention needed to help them
- Developed a technical competency in all functional areas by researching the regulations, taking appropriate training, and meeting with the appropriate subject matter experts to understand their procedures and expectations
- This established a technical understanding cultivated an ability to assist in the various situations needed
- Assisted in the preparation of official correspondence such as the monthly Newsletter to be emailed on behalf of organization ensuring correspondence accurately provides recipients an expectation of the syllabus and events scheduled for the coming month
- Assisted in the preparation conference and event materials, such as flyers, invitations, and briefing packets and provided all participants involved all required documentation
- Provided assistance to management and staff on administrative activities, requirements and issues which included facilitating coordination, review and consolidation of information, and guidance necessary to maintain continuity
- Provided consistency within the organization by covering down on responsibilities and assisting in preparation and support of Christmas party, Fall Festival, Thanksgiving Feast, and Back to School Nights
Education
High School Diploma -
Chancellor High School
Fredericksburg, VA05-2022
Skills
- Oral Communication
- Written Communication
- Microsoft Outlook
- SharePoint
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- File Management
- Records Management
- Office Procedures
- Information Gathering
- Information Analysis
- Information Consolidation
- Conflict Management
- Data entry
- Invoice processing
- Vendor invoice processing
- Accounts payable software
- Purchase order management
- Account reconciliation
- General ledger entries
- Expense tracking
- Tax reporting
- Petty cash disbursement
- Account resolution
- Check processing
- Data inputting
- Payment processing
- Microsoft office
- Time management
- Customer service
- Customer support
- Call center experience
- Transaction processing
- Account management
- Dispute resolution
- Issue resolution
- Escalation handling
- Complaint handling
- Service recommendations
- Database management
- Teamwork and collaboration
- Calm and professional under pressure
- Problem resolution
- Computer skills
- Inbound call management
- Calm under pressure
- Account updating
- Staff education and training
- Office equipment proficiency
- Order and refund processing
- Multi-line phone talent
- Translation and interpretation services
Languages
Spanish
Professional Working
Timeline
Accounts Payable Clerk
Aquia Harbour Property Owners Association
03.2023 - Current
Member Service Representative
Aquia Harbour Property Owners Association
03.2023 - Current
K4 Teacher/Instructor
Nikki’s Christian Daycare and Learning Center
05.2021 - 03.2023
High School Diploma -
Chancellor High School