CHELSEA GONZALES
Bellingham,WA
Summary
Accomplished Mixologist, dedicated to delivering exceptional customer service and exceeding customer expectations. Excels in demanding environments, remaining composed and maintaining a positive attitude. Proven record of providing outstanding service in diverse Bar/Restaurant establishments.
Overview
3
3
years of professional experience
Work History
Event Caterer/Head Bartender
Design Perfect Catering
06.2023 - 04.2024
- Adapted quickly to last-minute changes in guest counts or dietary restrictions, ensuring smooth execution of events despite challenges
- Ensured safety compliance in accordance with industry regulations and guidelines at all times during event preparations
- Developed strong relationships with clients through consistent communication before, during, and after their events
- Implemented successful cross-marketing strategies such as food and wine pairings
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation
VIP Bottle Server
Racket Bar
06.2022 - 05.2023
- Greeted guests upon arrival to their sections and collected payment for table minimum
- Knowledgeable of our bottle/food menu and skillfully promoted bottles and upsold menu items
- Efficient with TOAST while ringing up orders for guest and successfully collected payment
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Checked guests identification before serving alcoholic beverages
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals
Drink Runner
Komodo
05.2021 - 05.2022
- Responded to guest inquires and requests in a timely, friendly, and efficient manner
- Demonstrated knowledge of menu offerings, providing recommendations to customers when needed
- Collaborated with waitstaff and bartenders to ensure seamless communication and coordination during busy shifts
- Managed high-pressure situations with poise, consistently delivering quality service during peak hours
- Served a high volume restaurant with covers of around 900 reservations nightly with adequate knowledge of spirits
- Ensured accurate drink orders by thoroughly reviewing tickets and communicating with bartenders
- Assisted bartenders in preparing garnishes and glassware for specialty cocktails, streamlining the drink-making process
- Made sure every guest was taken care of leaving the restaurant happy and wanting to return
Event Bartender
Formula 1
05.2022 - 06.2022
- Served cocktails to VIP clientele and catered to their needs and preferences
- Created a fun high energy environment for clients
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion
Education
AA - Interdisciplinary Contemporary Issues
College Of San Mateo
San Mateo, CAAA-T - Psychology
College Of San Mateo
San Mateo, CAAA - Social Science
College Of San Mateo
San Mateo, CAAA-T - Sociology
College Of San Mateo
San Mateo, CASkills
- Liquor, beer, and wine knowledge
- Strong multitasking
- Outgoing Personality
- Hospitality and Guest Service
- Memory retention
Timeline
Event Caterer/Head Bartender
Design Perfect Catering
06.2023 - 04.2024
VIP Bottle Server
Racket Bar
06.2022 - 05.2023
Event Bartender
Formula 1
05.2022 - 06.2022
Drink Runner
Komodo
05.2021 - 05.2022
AA - Interdisciplinary Contemporary Issues
College Of San Mateo
AA-T - Psychology
College Of San Mateo
AA - Social Science
College Of San Mateo
AA-T - Sociology
College Of San Mateo
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