Chelsea Gotcher
Sweeny,TX
Summary
Highly energetic, enthusiastic, dependable self-starter who excels in challenging and competitive environments. Seeking an opportunity to demonstrate proven ability to lead, plan, and exhibit outstanding customer relations and professionalism while encouraging diversity and inclusion. Fast learner who communicates effectively with people of all backgrounds; exhibits values and integrity; views problems in a positive way to propose reasonable solutions; and quickly incorporates and implements new procedures. Background in communications provides wide range of interpersonal skills to encourage and instruct others to improve personal performance and foster teamwork and community relationships.
Overview
18
18
years of professional experience
Work History
Loan Specialist
The Savings Group/AutoPay, Inc
Remote
05.2023 - Current
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
- Provided tailored loan solutions that best fit clients'' needs, leading to higher client retention rates.
- Explained very technical financial information to applicants in easy to understand language.
- Improved loan application processing by streamlining documentation and verification procedures.
Business Development Manager
Peak Performance Team
Houston, TX
03.2022 - 05.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Negotiated lucrative contracts with dealers, securing favorable pricing and terms for company.
- Delivered compelling sales presentations to prospective clients, highlighting unique value proposition of our products and services.
Loan Consultant
Vantage Recreational Finance
Remote
06.2020 - 03.2022
- Assisted buyers/sellers/dealers with boat and RV financing
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Researched current interest rates in order to provide competitive loan terms
- Processed loan applications and submitted them for approval or rejection by lenders
- Analyzed customer's credit reports, tax returns, income statements. in order to determine creditworthiness
- Responded promptly to all customer inquiries regarding financing options and services provided by company
- Negotiated loan terms and conditions with customers to secure best deal
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Enhanced customer satisfaction rates with timely responses to inquiries and thorough explanations of loan processes.
- Reduced loan application errors, implementing strict quality control measures for document verification.
- Increased client retention rates by offering exceptional service and fostering strong relationships
- Ensure compliance with privacy laws and confidentiality policies throughout entire process
Finance Director
Van Tuyl/Mercedes Benz Of Sugar Land/Leo Martin
Arlington, Sugar Land, Lake Jackson, TX
06.2006 - 05.2020
- Managed day-to-day operations within 2-5 person finance department for automotive organization
- Managed 8-35 person sales staff effectively
- Increased profits by 75% by marketing all auto finance products to consumer
- Maintained highest personal percentages and averages in company
- Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
- Established solid relationships with lenders
- Effectively communicated, verbally and in writing, with owner, staff, customers, and other departments
- Established and maintained effective working relationships as required by duties of position
- Set clear departmental objectives and developed effective strategies to achieve targeted goals
- Assisted Owner/General Manager/HR with recruiting, interviewing and hiring new employees for department
- Trained new hires on all aspects of Finance (paperwork, processes, procedures)
- Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions
- Identified and capitalized on community business opportunities with effective networking
- Ensured complete customer satisfaction.
- Streamlined financial processes by implementing efficient budgeting and forecasting systems.
Education
Bachelor of Science - Communications
Texas Christian University
Fort Worth, TX 08.2005
High School Diploma -
Columbia High School
West Columbia, TX05.2000
Skills
- Attention to Detail
- Contract Management
- Customer Service
- Oral and Written Communication
- Database Management
- Decision Making
- Multitasking and Prioritization
- Time Management
- Financial History Analysis
- Loan Processing Coordination
Timeline
Loan Specialist
The Savings Group/AutoPay, Inc
05.2023 - Current
Business Development Manager
Peak Performance Team
03.2022 - 05.2023
Loan Consultant
Vantage Recreational Finance
06.2020 - 03.2022
Finance Director
Van Tuyl/Mercedes Benz Of Sugar Land/Leo Martin
06.2006 - 05.2020
Bachelor of Science - Communications
Texas Christian University
High School Diploma -
Columbia High School