Chelsea Grant
Conroe
Summary
Service-oriented Representative with a 2-3 year background in Customer Service and Customer Care competencies include Patience, Goal oriented, and Attentiveness as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
The Geo Group
Conroe
07.2020 - Current
- Managed inmate movements during meals, recreation, and appointments.
- Documented daily activities and incidents in detailed reports for review.
- Trained new officers on policies, procedures, and safety protocols.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Monitored inmate behavior to maintain safety and security within the facility.
Receptionist/ Caregiver
Elmcroft Eclipse Senior Living
Conroe
04.2019 - 03.2020
- Answer phones
- Take messages
- Schedule appointments
- Managed front desk operations and provided outstanding customer service to residents.
- Coordinated appointment scheduling for residents and families efficiently.
- Maintained accurate resident records and updated information regularly.
- Assisted with the onboarding process for new staff members and volunteers.
- Handled incoming calls and responded to inquiries promptly.
- Organized community events and activities for resident engagement.
EVS Tech
Texas Children's Hospital The Woodlands
The Woodlands
09.2017 - 08.2018
- Company Overview: Outpatient Services
- Carry linens, towels, toilet items, and cleaning supplies using wheeled carts.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Outpatient Services
Caregiver
Silverado The Woodlands Memory Care Community
The Woodlands
08.2016 - 08.2017
- Administer bedside and personal care
- Ambulation and personal hygiene assistance
- Assist with feeding
- Assist with exercises
LSS(Caregiver)
LSS
Conroe
03.2015 - 12.2016
- Care for individuals or families during periods of incapacitation
- Perform housekeeping duties
- Prepared meals
- Assisted with daily activities
- Washed clothes and dishes
- Run Errands
- Personal hygiene assistance
- Household cleanliness
- Answer phones and transfer to the right patient
- Vital signs and medication
- File reports on patients
Receptionist
Family Promises
Conroe
04.2014 - 06.2015
- Operate telephone to answer, screen, or forward calls
- Providing information
- Taking messages
- Scheduling appointments
- Update appointment calendars
Education
High School Diploma -
Conroe High School
Conroe, TX 08.2011 - 06/2015
Skills
- CUSTOMER SERVICE ORIENTED
- CUSTOMER SERVICE
- TYPING
- 50 WPM
- EXCEL
- Active Learning
- 40-50 WPM typing speed
- Professional phone etiquette
- Excellent communication skills
- Customer Service oriented
- Basic Math
- Microsoft Documents
- Time Management
Certification
CPR/First Aid
Timeline
Correctional Officer
The Geo Group
07.2020 - Current
Receptionist/ Caregiver
Elmcroft Eclipse Senior Living
04.2019 - 03.2020
EVS Tech
Texas Children's Hospital The Woodlands
09.2017 - 08.2018
Caregiver
Silverado The Woodlands Memory Care Community
08.2016 - 08.2017
LSS(Caregiver)
LSS
03.2015 - 12.2016
Receptionist
Family Promises
04.2014 - 06.2015
High School Diploma -
Conroe High School
08.2011 - 06/2015