Chelsea Gray
Moss Point,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Account Associate
Cadance Insurance
06.2023 - 07.2024
- Streamlined account management processes for improved efficiency and accuracy.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Conducted competitive analysis research to stay informed about competitor offerings and strategized accordingly.
- Collaborated with cross-functional teams to ensure successful project completion and timely delivery of client deliverables.
- Implemented innovative account strategies, leading to increased revenue for both the company and clients.
Customer Service Representative
AT&T
06.2020 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor In Exercise Science -
University of Mississippi
05.2020
Associate Of Applied Arts -
Mississippi Gulf Coast Community College
05.2016
Skills
- CRM software expertise
- Data entry proficiency
- Patience and resilience
- Critical thinking
- Active listening
- Customer service
- Conflict resolution
- Microsoft Excel
- Complaint handling
- Customer satisfaction measurement
- Call center operations
Timeline
Account Associate
Cadance Insurance
06.2023 - 07.2024
Customer Service Representative
AT&T
06.2020 - 06.2023
Associate Of Applied Arts -
Mississippi Gulf Coast Community College
Bachelor In Exercise Science -
University of Mississippi
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