Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Chelsea Green

Hampton,VA

Summary

Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 5+ years in Customer Care . Ready to leverage experience and drive to pursue new professional challenges.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Entrepreneur

Airbnb/self
01.2019 - Current
  • Self starter - responsible for marketing my own properties, growing reservations, and booking stays, as well as many of the day-to-day cleaning, stocking, and key exchange responsibilities
  • Providing great Customer service is my top Priority
  • Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
  • Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
  • Mapped income generating strategies to grow revenue.
  • Introduced new methods, practices, and systems to reduce turnaround time.

HealthCare Customer Service Representative

Concentrix
02.2021 - 04.2024
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

Chat Customer Care specialist

GEICO Customer Service
03.2021 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Took ownership of customers issues to follow problems through to resolution.
  • Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.

Customer Service Representative, Iqor

iQor
02.2020 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

High school or equivalent -

West Ashley High School
04.2019

Skills

  • CUSTOMER SERVICE (4 years)
  • RECEPTIONIST (2 years)
  • SALES
  • Negotiation
  • Cold calling (3 years)
  • Customer Service (5 year), (3 years)

Certification

Driver's License

Timeline

Chat Customer Care specialist

GEICO Customer Service
03.2021 - 05.2023

HealthCare Customer Service Representative

Concentrix
02.2021 - 04.2024

Customer Service Representative, Iqor

iQor
02.2020 - 07.2022

Entrepreneur

Airbnb/self
01.2019 - Current

High school or equivalent -

West Ashley High School

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Chelsea Green