Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Green

Greensboro,NC

Summary

Experienced with customer service management, providing solutions to elevate client satisfaction. Utilizes strong problem-solving abilities to address and resolve service issues efficiently. Track record of effective communication and fostering collaborative team environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Hostess/Togo/Server

Outback Steakhouse
05.2016 - 01.2024
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

MANAGER

OUTBACK STEAKHOUSE
02.2020 - 01.2024
  • Manage 20+ employees to maintain high employment quality standards consistent with the Outback brand including, but not limited to, hiring, development, counseling, promotion, discipline, and termination as appropriate
  • Share the vital responsibility to recruit, interview, and hire Outbackers to staff your restaurant
  • Respond to guest comments and seeking the opportunity to build guest count while educating and empowering other Outbackers to act in a similar capacity
  • Review staffing and station assignments; Prepare for and conduct pre-shift meetings

CALL CENTER REPRESENTATIVE

ALORICA
06.2019 - 08.2019
  • Connect with existing and potential customers and aims to resolve inquiries related to receivables management
  • Resolve customer questions, complaints and collections inquiries in a professional, helpful manner
  • Maintain and update customer information as necessary
  • Talks to customers over the phone to resolve their questions or concerns; Calmly attempts to resolve and de-escalate any issues

CASHIER

WALGREENS
01.2018 - 09.2018
  • Engage 100+ customers per shift by greeting them and offering assistance with products and services; Resolve customer issues and answers questions to ensure a positive customer experience
  • Recommend items for sale to customer and recommend tradeup and/or companion items; Assist with Over-the-counter products and take customer to aisle when possible
  • Implement company asset protection procedures to identify and minimize profit loss
  • Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise
  • Completes resets and revisions as directed

Senior Service Advocate

Aetna, a CVS Health
12.2023 - Current
  • Coordinated with clinical professionals to evaluate concerns and resolve problems.
  • Devised and implemented reward programs that incentivized team members to consistently deliver high levels of customer service.
  • Enhanced customer satisfaction by efficiently addressing and resolving complex inquiries and concerns.

Education

AAS - Business Administration, Human Resources Management

Guilford Technical Community College

Cosmetology -

Health and Style Institute

Skills

  • Restaurant Management
  • Point of Sale Systems (POS)
  • Leadership
  • Inventory Management
  • Budget projection and allocation
  • Data Entry
  • Customer Service
  • Exceptional communication
  • Client Relationship Building
  • Medical Terminology

Certification

ServSafe

Timeline

Senior Service Advocate

Aetna, a CVS Health
12.2023 - Current

MANAGER

OUTBACK STEAKHOUSE
02.2020 - 01.2024

CALL CENTER REPRESENTATIVE

ALORICA
06.2019 - 08.2019

CASHIER

WALGREENS
01.2018 - 09.2018

Hostess/Togo/Server

Outback Steakhouse
05.2016 - 01.2024

Cosmetology -

Health and Style Institute

AAS - Business Administration, Human Resources Management

Guilford Technical Community College

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Chelsea Green