Sadik Shikwana
Ann Arbor,MI
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Outback Steakhouse. Proven ability to work up the ranks quickly with no experience and train new staff, enhancing team performance. Proficient in SolidWorks, with a commitment to maintaining safety and organization in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server
Outback Steakhouse
06.2023 - Current
- I started as a busser with no restaurant experience in June of 2023 and worked my way up to server in January 2025. I went from busser, to host, to food runner, to takeaway, and then serving.
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience and safety standards.
- Upsold menu items effectively, contributing to increased sales and customer satisfaction.
- Trained new servers on restaurant protocols, fostering a cohesive team environment.
- Resolved guest complaints efficiently, ensuring positive dining experiences and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Warehouse Worker
O&W Inc.
06.2022 - 08.2022
- Assisted in loading and unloading shipments, maintaining safe handling practices.
- Collaborated with team members to meet daily operational goals and deadlines.
- Maintained cleanliness of work area, adhering to safety protocols and procedures.
- Implemented organization strategies for storage areas, improving access and workflow.
Education
Bachelor of Science - Mechanical Engineering
Eastern Michigan University
Ypsilanti, MI05-2027
Skills
- Strong work ethic
- Exceptional customer service
- SolidWorks
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Outback Steakhouse
06.2023 - Current
Warehouse Worker
O&W Inc.
06.2022 - 08.2022
Bachelor of Science - Mechanical Engineering
Eastern Michigan University