CHELSEA GRIMM
Santa Cruz,CA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments. Known for strong communication skills, organization, and attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Consistently focused on achieving results through efficient and empathetic service.
Overview
13
13
years of professional experience
Work History
Customer Service Representative - Lab Tech
Bay Photo Lab
Santa Cruz, CA
05.2024 - Current
- Answering customer calls and assisting with orders via ROES software
- Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or issues with online orders
- Processing Film using Noristu developer
- Scanning digital renderings of images once film has been processed
- Printing using Noristu Printer
- Assisting customers with large print orders on a walk in basis
- Digital restoration of images using Adobe Photoshop
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business
Receptionist - Animal Care
VCA Animal Hospital
Santa Cruz, CA
11.2022 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Assisted Doctors and technicians with animal restraint for exams, blood draws, vaccines, and x-rays
- Scanned patient paperwork/updating patient profiles after departure
- Maintained hospital cleanliness and OSHA standards
- Communicated with clients during their pet's stay and providing updates daily
- Cared for both dogs and cats boarding at the hospital - feeding, supervising play, and administering medication when needed
Reception Lead - Workplace Support
C&W on behalf of Adobe
San Jose, CA
07.2018 - 11.2022
- Warmly greeted guests upon arrival and assisted with check in process
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Communicated with Adobe employees and the Events Staff via Microsoft Teams and Outlook daily
- Provided assistance coordinating large employee meetings both internal and external
- Provided temporary access badges for employees when needed using HID/SAFE Software
- Facilitated weekly team meetings to ensure satisfaction of our clients at Adobe
- Prepared Workplace Support/Reception team schedule on a weekly basis
- Interviewed and trained new team members
Receptionist
Windermere Real Estate
Santa Clara, CA
09.2015 - 07.2018
- Answered phone lines for both Windermere Real Estate and sister company RealSource Property Management
- Designed property flyers for new/active listings using Publisher
- Assisted staff with scheduling appointments for new and existing clients
- Designed and prepared monthly newsletters for existing and potential clients on each realtor's personal mailing list
- Prepared presentation workbooks for large corporate events and seminars held by the company
- Enhanced customer satisfaction by providing timely and accurate property information to clients
- Improved communication between agents and clients through diligent follow-up on messages and emails.
- Handled sensitive financial documents with discretion, maintaining strict confidentiality of client information
Shift Supervisor
Peet's Coffee & Tea
Saratoga, CA
08.2012 - 09.2015
- Supervised and delegated day-to-day opening/closing procedures and tasks
- Collected and recorded daily sales and deposit information
- Maintained and ensured customer satisfaction at a high volume location
- Coached and mentored staff members by offering constructive feedback throughout their training and took an interested in their long term growth
- Provided exceptional customer service and kept a friendly rapport with regulars and new customers alike
Education
Photography
De Anza College
Cupertino, CA06-2014
Skills
- Active listener
- Customer relations
- Conflict resolution
- Administrative support
- Organization skills
- Time management
Professional Highlights
- Motivated and reliable customer service representative.
- An avid learner, detail oriented, adaptable to new work environments, with strong interpersonal skills.
Timeline
Customer Service Representative - Lab Tech
Bay Photo Lab
05.2024 - Current
Receptionist - Animal Care
VCA Animal Hospital
11.2022 - 10.2024
Reception Lead - Workplace Support
C&W on behalf of Adobe
07.2018 - 11.2022
Receptionist
Windermere Real Estate
09.2015 - 07.2018
Shift Supervisor
Peet's Coffee & Tea
08.2012 - 09.2015
Photography
De Anza College