Hi, I’m
Chelsea Habenicht
Hospitality
Dallas,TX
Summary
Hardworking and motivated employee with over 10 years of experience and record of success in Hospitality as well as the Cosmetic field. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with coworkers to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Providing an experience through my services is something that I pride myself on, work extremely well with others, and have a Go-Getter attitude.
Overview
8
years of professional experience
Work History
Black Marble HospitalityDallas, TX
Manager
10.2020 - Current
Job overview
- Participated in creating menu items that are appealing to our customers.
- Booked and coordinated events for 3 different concepts.
- Worked offsite for marketing events.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Completed nightly inventory and EOD reports to ensure that we were stocked, numbers added up correctly, and ready for the next day
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Harder ConceptsFrisco, TX
General Manger
10.2018 - 06.2019
Job overview
- Maintained adequate staffing to meet objectives within budget.
- Worked with Back Of The House staff to create specific items and menu's for special events.
- Handled and maintained any obstacles that would hinder guest experience.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Conducted quality, timely performance feedback and performance appraisals.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and hired qualified candidates to fill open positions.
Cosmetic Surgery Associates of TexasPlano, TX
Lead Medical Esthetician
05.2017 - 08.2018
Job overview
- Built positive client relationships and guided clients through treatments.
- Provided excellent customer service and skincare treatments to clients.
- Assisted in the operating room, as well as, Pre/Post Op care.
- Set up patient rooms and sterilized equipment.
- Educated clients on skin care procedures and products.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Conducted private client consultations.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Referred clients to medical personnel for treatment of serious skin problems.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Supported profitability by upselling products and services and processing sales.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
Aesthetic Laser Academy and SpaDallas, TX
Lead Esthetician and Educator
04.2015 - 05.2017
Job overview
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
- Referred clients to medical personnel for treatment of serious skin problems.
- Recommended home care regimen for desired results.
- Consulted with patients on their needs and realistic expectations.
- Proper wound healing.
- Assisted and planned marketing events.
- Lead educator for new students. Teaching Anatomy, physiology, the science behind laser and wavelengths, and proper technique for treatments.
- Completed inventory for medical supplies.
- Taken and processed payments.
- Scheduled appointments.
Education
Aesthetic Laser AcademyDallas
Laser Technician
04.2015
Ogle School Hair Skin NailsArlington, TX
Licensed Esthetician from Cosmetology
03.2015
Oklahoma State UniversityStillwater, OK
Some College (No Degree)
Skills
- Sales Techniques
- Staff Development
- Administration and Reporting
- Verbal and Written Communication
- Goal Setting
- Team Leadership
- Cost Control
- Scheduling and Coordinating
- Staff Training
- Budget Management
- Complex Problem Solving
- Issue and Conflict Resolution
- Customer Service
- P&L Oversight
- Decision Making
- Time Management
- Customer Relationship Management
- Computer Skills
- Calm Under Pressure
- Performance Evaluations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Manager
Black Marble Hospitality
10.2020 - Current
General Manger
Harder Concepts
10.2018 - 06.2019
Lead Medical Esthetician
Cosmetic Surgery Associates of Texas
05.2017 - 08.2018
Lead Esthetician and Educator
Aesthetic Laser Academy and Spa
04.2015 - 05.2017
Aesthetic Laser Academy
Laser Technician
Ogle School Hair Skin Nails
Licensed Esthetician from Cosmetology
Oklahoma State University
Some College (No Degree)
Similar Profiles
JIA PING LOHJIA PING LOH
Assistant Manager at Black Marble By OttoAssistant Manager at Black Marble By Otto
Liam McElwainLiam McElwain
Harper's Burger Bar at Black Dog Hospitality GroupHarper's Burger Bar at Black Dog Hospitality Group
Philip MurrayPhilip Murray
Sales Associate at Creative Tile & Marble (DBA Abbate Tile & Marble)Sales Associate at Creative Tile & Marble (DBA Abbate Tile & Marble)