Chelsea Hafner

General Manager – Residence Inn by Marriott

Achieved #1 Guest Satisfaction Score (GSS) ranking in the region, driving brand loyalty and top-tier service performance.

• Led the property to the highest associate retention rate in the region, strengthening culture, reducing turnover costs, and improving service consistency.
• Delivered consistent RevPAR growth above regional average, outperforming competitive set through strategic revenue management and local market positioning.
• Drove financial excellence by meeting and exceeding GOP and EBITDA targets, leading to High-Quality Performance bonus recognition.
• Built high-performing leadership team through coaching and succession planning, aligning accountability standards with Marriott core values.
• Strengthened owner confidence through transparent communication and disciplined cost controls, ensuring sustained profitability.
• Elevated operational execution across rooms, housekeeping, and front office to ensure full brand standards compliance and audit readiness.
• Promoted 2020