Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Hailey

Horn Lake,MS

Summary

Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced [Software] proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.

Overview

9
9
years of professional experience

Work History

Process Assistant

Amazon
Memphis, TN
03.2019 - Current
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Conducted training and change management processes to improve operations.
  • Determined and recommended methods to address improvement opportunities.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Transitioned to new buildings to help launch them new sites.

Chick-fil-a

Pargon Place
Memphis, TN
02.2018 - 02.2019
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Accurately operated cash register to process customer payments.

Xerox

Xerox, ACS
Memphis, TN
01.2014 - 05.2018
  • Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
  • Documented finished work to keep supervisors informed of production activities.
  • Utilized work order and job instructions to identify necessary materials and quantity requirements.
  • Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
  • Prepared and processed papers for use in scanning, microfilming and microfiche.
  • Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
  • Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
  • Cut copies apart and wrote identifying information such as page numbers or titles on copies.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

High School Diploma -

Independence High School
Independence, Ms
05.2013

Skills

  • Consultative Sales Approach
  • Strong Organizational Skills
  • Process Improvement Initiatives
  • Document and File Management
  • Database and Client Management Systems
  • Financial Transactions
  • Order Preparation
  • Claims Adjustments
  • Computers and Technology

Timeline

Process Assistant

Amazon
03.2019 - Current

Chick-fil-a

Pargon Place
02.2018 - 02.2019

Xerox

Xerox, ACS
01.2014 - 05.2018

High School Diploma -

Independence High School

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Chelsea Hailey