Rebecca Berry
Rosemont
Summary
Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
Committed to delivering excellent customer service while working in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Process Associate
Troys Sandblasting LLC
Duncan
04.2014 - 05.2018
Supervisor CSR
Affinion Corporation
Fairmont
02.2008 - 01.2013
- Supplying information in accordance with customers' needs and demands
- Deal with customer complaints about products or issues with supermarket items.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Created and submitted [Sales/ Quality ] reports, as well as documentation and logs of implemented solutions.
- Coordinated individual responsibilities after a thorough assessment of each [Job title]'s skill level and knowledge, resulting in a productivity increase.
- Interviewed and hired talented professionals who added value to the department by bringing expertise in Team Lead Quality Control/
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
Dispatcher
Adelphia Cable Communications
Morgantown
09.2000 - 12.2005
- Coordinated service calls to optimize technician schedules for timely responses.
- Managed communication between customers and field teams for service updates.
- Utilized dispatch software to track job progress and resource allocation.
- Collaborated with management to develop improved dispatch protocols and procedures.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Education
English
Duncan High School
Duncan , Ok 05.1992 -
Skills
- Order Preparation
- Communications Strategies
- Call Management
- Production Work
- Dispute Resolution
- Consultative Sales Approach
- Coordinate Supplies
- Troubleshoot Service Issues
- Leadership
- Data analysis
- Customer service
- Customer relationship management
Languages
Fluent at understanding/ difficulty speaking fluency
References
References available upon request
Timeline
Process Associate
Troys Sandblasting LLC
04.2014 - 05.2018
Supervisor CSR
Affinion Corporation
02.2008 - 01.2013
Dispatcher
Adelphia Cable Communications
09.2000 - 12.2005
English
Duncan High School
05.1992 -