Summary
Overview
Work History
Education
Skills
Certification
Timeline
Chelsea Hall

Chelsea Hall

Covington,VA

Summary

Detail-oriented and proactive Pharmacy Technician with more than 10 years of experience in pharmacy and healthcare administration. Recognized for a calm, solutions-focused approach, strong initiative, and dedication to supporting both patients and providers. Brings a consistent commitment to accuracy, clear communication, and compassionate service, contributing to efficient operations, and a positive impact on patient care.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Substitute Teacher

First Presbyterian Church Preschool
09.2024 - 05.2025
  • Ensured 100% accuracy and compliance in daily record-keeping for nine students by thoroughly verifying and maintaining documentation in collaboration with staff.
  • Maintained workflow continuity during 10 or more monthly staff absences by independently managing responsibilities with minimal supervision.
  • Improved team communication by 30% through clear, timely updates, and coordination with staff and parents.
  • Increased adaptability by 40% by customizing more than five lesson plans weekly to meet diverse needs within structured guidelines.

Accounts Receivable Specialist

MED 3000
04.2021 - 01.2023
  • Maintained 97% accuracy processing over 1,200 high-volume billing transactions monthly across 6 hospitals under strict deadlines.
  • Reduced accounts receivable balances by 30% through persistent claims follow-up, detailed reviews, and timely appeals.
  • Communicated daily with 20–30 providers and insurers via phone, email, and fax to collect missing information and expedite approvals.
  • Resolved 80+ data discrepancies weekly by proactively identifying claim errors, improving reimbursement efficiency.
  • Verified patient and payer information to ensure HIPAA compliance and adherence to regulatory standards.
  • Generated detailed A/R aging and cash flow reports, supporting informed financial decision-making.

Pharmacy Technician

CVS Pharmacy
08.2011 - 08.2020
  • Executed precise prescription entry and verification, achieving 99% documentation accuracy.
  • Implemented an automated tracking system, reducing prescription processing time by 75% and enhancing accuracy by 90%.
  • Mentored and onboarded six technicians, accelerating training timelines by 30% while ensuring compliance.
  • Resolved complex insurance claim issues, improving workflow efficiency significantly.
  • Dispensed medications with 100% accuracy in dosage and labeling, adhering to safety standards.
  • Strengthened patient adherence through clear medication guidance and personalized support.
  • Collaborated with pharmacists to troubleshoot claim issues, ensuring continuity of patient care.

Pharmacy Technician

Bath Community Hospital
08.2018 - 01.2020
  • Optimized EMR workflows, reducing processing errors by 20%, and improving prescription turnaround time by 30%.
  • Maintained accuracy of over 2,000 patient prescriptions at 98%, boosting audit readiness and pharmacy efficiency.
  • Compiled documentation for more than 150 appeals annually, reducing payer response time by 40% and lifting approval rates.
  • Redesigned filing systems, boosting document retrieval speed by 70%, and decreasing file misplacements by 90%.
  • Directed implementation of hazardous drug protocols per USP 800, achieving zero safety incidents over 18 months.
  • Facilitated medication reconciliation for approximately 40 patient transitions each month, improving care continuity by 35%.

Education

Associate of Applied Science - Health Sciences

New River Community College, Dublin, VA
05-2017

Career Studies Certificate - Pharmacy Technician

Germanna Community College

GPA: 3.615 | Dean’s List

Fredericksburg, VA

Skills

  • Prescription data entry and verification
  • EMR and pharmacy software proficiency
  • Insurance claims and denial resolution
  • HIPAA and regulatory compliance
  • Prior authorizations and appeals
  • Patient and provider communication
  • Data accuracy and quality assurance
  • Workflow and time management
  • Attention to detail
  • Critical thinking and problem solving

Certification

Pharmacy Technician License

Virginia Board of Pharmacy — License No. 0230021562 Expired 12/31/2021 | Pending Reinstatement

Timeline

Substitute Teacher - First Presbyterian Church Preschool
09.2024 - 05.2025
Accounts Receivable Specialist - MED 3000
04.2021 - 01.2023
Pharmacy Technician - Bath Community Hospital
08.2018 - 01.2020
Pharmacy Technician - CVS Pharmacy
08.2011 - 08.2020
New River Community College - Associate of Applied Science, Health Sciences

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