Chelsea Hinely

• Efficiently organized and maintained inventory in accordance with company standards

• Utilized forklifts and other equipment to safely transport materials within the warehouse

• Collaborated with team members to complete daily tasks in a timely manner

• Maintained a clean and organized work area, promoting safety and efficiency

• Followed all safety protocols and procedures while operating machinery or handling hazardous materials

• Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations

• Train new associates

• Customer service

• Open and count registers

• Run register

• Organize and display inventory

• Delegate daily tasks to associates

• Count and close registers

• Open store and registers

• Organize and stock inventory

• Customer service/ complaint resolutions

• Delegate daily tasks to associates

• Create daily break/lunch schedule

• Organize and maintain store sales floor

• Manage and maintain online sales

• Check and respond to emails and voicemails

• Count and close registers

• Open/close store

• Count and verify all cash drawers and safe

• Receive and stock inventory

• Adjust and accommodate schedule changes

• General store maintenance

• Cashier

• Customer service

• Key holder

• Keep store paperwork up to date

• Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Counted registers and cleaned and secured shop at the beginning and end of shift.
• Stocked, monitored and maintained inventory of diverse products.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
• Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.

• Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
• Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Educated customers on promotions to enhance sales.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Performed as integral staff member in opening procedures.

• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Overcame objections using friendly, persuasive strategies.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Assisted with training and orientation of new employees.
• Documented all customer inquiries and comments thoroughly and quickly.

• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Responded to customer requests for products, services and company information.

• Cleaned and maintained bakery equipment.
• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
• Mixed icing and other toppings by reading recipes, scaling and measuring ingredients.
• Frosted and iced cakes and other desserts.
• Replenished and rotated food items, following correct food cooling and storage procedures.
• Filled out inventory and production sheets and informed head baker of stock levels.
• Complied with all health and safety codes.

• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Prepared merchandise for sales floor by pricing or tagging.

• Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
• Monitored guests for intoxication and immediately reported concerns to management.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Informed servers of newly seated parties for speedy service.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Trained team members in successful strategies to meet operational and sales targets.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.

• Maintained current knowledge of all team position requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Greeted all customers with smile and provided friendly service to professionally handle every need.
• Cleaned counters, food preparation areas and equipment with sanitizing spray to prevent cross-contamination from raw meat and other items.
• Oversaw inventory management and supply ordering to maintain a fully stocked store.
• Coordinated local CEC fundraisers.
• Supervised and assisted with children of all ages.