ShawynQue'a Goolsby
Groveport,OH
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
General Warehouse Associate
Amazon
Groveport, OH
10.2023 - Current
- Loaded trucks with outgoing shipments in a timely manner.
- Operated manual pallet jacks to move materials within the warehouse facility.
- Attended training sessions as required by management.
- Utilized RF scanners to ensure accurate data entry into the Warehouse Management System.
Customer Service Representative
Concentrix
Groveport, OH
03.2021 - 10.2023
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Care Representative
Sedgwick
Groveport, OH
09.2018 - 02.2021
- Provided accurate, valid, and complete information to customers.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Answered customer inquiries over the phone and via email.
Education
High School Diploma -
Independence High School
Columbus, OH06-2009
Skills
- Call Management
- Account updating
- Product Knowledge
- Information Security
- Complaint resolution
- Data Entry
- De-Escalation Techniques
- Computer Proficiency
Timeline
General Warehouse Associate
Amazon
10.2023 - Current
Customer Service Representative
Concentrix
03.2021 - 10.2023
Customer Care Representative
Sedgwick
09.2018 - 02.2021
High School Diploma -
Independence High School
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