Chelsea Holloway Pennington
Tucson,AZ
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
Work History
Reception Technician
CSL Plasma
05.2022 - Current
- Preformed screening procedures that includes, but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature.
- Performed finger sticks to collect sample to obtain donors hematocrit and total protein levels.
- Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
- Ensured the accurate recording of donor data in the electronic donor information management system as outlined in SOPs.
- Maintained confidentiality of sensitive information by adhering to strict data protection policies and procedures.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Managed multiple tasks and met time-sensitive deadlines.
Personal Shopper
Instacart
12.2015 - 07.2021
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
- Analyzed customer feedback through surveys and reviews, using insights gained to make continuous improvements to product offerings and service levels.
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
Customer Service Representative
Red Cross
06.2019 - 11.2020
- Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls.
- Schedule appointments while providing positive service experience to maximize donor show rates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Education
GED -
Pima Community College Adult Education
Tucson, AZ04.2016
Skills
Appointment Scheduling
Document Preparation
Confidentiality handling
Initiative-taking
Scheduling
Data Entry
Office Management
Service-oriented mindset
Time Management
Verbal and written communication
Medical Testing
Adaptable nature
Timeline
Reception Technician
CSL Plasma
05.2022 - Current
Customer Service Representative
Red Cross
06.2019 - 11.2020
Personal Shopper
Instacart
12.2015 - 07.2021
GED -
Pima Community College Adult Education
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