Chelsea Hussey
Backyard Barbeque
Troy,TX
10
years of professional experience
Customer Service Manager experienced in enhancing guest satisfaction through effective complaint resolution and streamlined operations. Developed efficient processes and managed staff training, contributing to increased efficiency and customer loyalty in fast-paced environments. Guided teams in achieving strategic objectives while aligning efforts with organizational goals.
Work History
Server/Bartender
11 Months- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction and loyalty.
- Streamlined drink preparation processes, improving service speed during peak hours while maintaining quality standards.
- Managed bar inventory, ensuring optimal stock levels and reducing waste through efficient ordering practices.
- Trained and mentored new staff on menu knowledge and service standards, fostering a collaborative team atmosphere.
- Implemented upselling techniques that increased average check totals and enhanced overall dining experience for guests.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
General Manager
4 Years 5 Months- Directed daily operations to enhance customer satisfaction and streamline service delivery.
- Implemented training programs to develop staff skills and improve team performance.
- Collaborated in constructing schedules to enhance operational efficiency.
- Adapted to multiple responsibilities in response to staffing challenges, enhancing team productivity.
- Facilitated training and coaching sessions for teams to enhance performance and skill development.
Server
4 Years 11 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed table assignments efficiently to optimize workflow and reduce wait times during peak hours.
- Collaborated with kitchen staff to streamline order delivery, enhancing overall dining experience.
- Trained new servers on menu knowledge and best practices for customer engagement and service standards.
Education
High School Diploma
Skills
Point of sale (POS) system operation
Inventory control and record keeping
Operations management
Customer service practices
Customer satisfaction focus
Complaint resolution
Customer loyalty
Team management
Staff scheduling
Organization and prioritization
Adaptable
Timeline
Server/Bartender
Backyard Barbeque
09.2025 - 08.2026Read More
General Manager
Backyard Barbecue
04.2021 - 09.2025Read More
Server
Backyard Barbecue
05.2016 - 04.2021Read More
CTCS
High School Diploma
Read More