Chelsea Jaramillo
Redmond
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Supervisor
Substance Market
01.2021 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Housekeeper
Quality Inn
07.2020 - 12.2020
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Sorted, laundered and put away various laundry items.
Team Leader
SUBWAY®Restaurants
01.2018 - 07.2020
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Quickly and efficiently satisfied each customer.
- Managed store inventory in order to acquire the accurate amount of stock.
- Stocked and organized shipments each week.
- Was in charge of transferring funds from store to bank
Technical Support Call Center Representative
IBEX Global
02.2017 - 11.2017
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Reduced call times by using efficient troubleshooting techniques and providing clear instructions to customers.
- Maintained a high first-call resolution rate through active listening, problem-solving skills, and in-depth product knowledge.
- Collaborated with team members to ensure consistent, high-quality support for all callers.
- Contributed to an increase in positive customer reviews by consistently delivering exceptional service and support.
- Developed expertise in various software applications and hardware devices to address diverse customer needs effectively.
- Proactively identified trends in customer issues, enabling faster resolution times and improved overall performance.
- Managed challenging cases with professionalism and patience, ensuring timely resolutions while maintaining customer satisfaction levels.
- Utilized remote access tools when necessary to diagnose problems quickly, minimizing downtime for clients'' systems.
- Effectively communicated complex technical information to non-technical users both verbally and in writing.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to Iphone/ Apple technical support needs.
Cashier/Line Cook
Abby's Legendary Pizza
04.2016 - 08.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
Education
GED -
Central Oregon Intergovernmental Council
Redmond, OR06.2017
Skills
- Data Analytics
- Operations Management
- Process Improvement
- Inventory Control
- Priority management
- Cash Handling
- Mentoring
- Customer Assistance
- Payment Processing
- ID Verification
Certification
- OLCC Alcohol Service Permit
- Oregon Foodhandlers Permit
Timeline
Supervisor
Substance Market
01.2021 - Current
Housekeeper
Quality Inn
07.2020 - 12.2020
Team Leader
SUBWAY®Restaurants
01.2018 - 07.2020
Technical Support Call Center Representative
IBEX Global
02.2017 - 11.2017
Cashier/Line Cook
Abby's Legendary Pizza
04.2016 - 08.2016
GED -
Central Oregon Intergovernmental Council
- OLCC Alcohol Service Permit
- Oregon Foodhandlers Permit
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