Summary
Overview
Work History
Skills
Timeline
Generic

CHELSEA JENSEN

Greenville,SC

Summary

  • Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Overview

4
4
years of professional experience

Work History

Trust and Safety Manager

WEEKEND HEALTH
Greenville, SC
01.2023 - Current
  • Successfully managed and developed a team of 10+ employees, demonstrating strong leadership skills
  • Worked with senior management on strategy development and execution planning
  • Utilized effective communication techniques to build relationships with stakeholders at all levels of the organization
  • Managed multiple high-priority projects simultaneously while meeting tight deadlines
  • Resolved customer issues quickly and efficiently, developing lasting relationships with clients
  • Maintained files and filing, keeping sensitive information confidential.

Retention Specialist

CALIBRATE
Greenville, SC
06.2021 - 01.2023
  • Resolved escalated issues from customers in a timely manner
  • Provided personalized customer service experiences to ensure high-quality interactions
  • Led recognition and retention activities to improve employee morale
  • Analyzed customer data to identify trends in retention, churn rate, and other key metrics
  • Managed incoming calls from providers regarding status updates of pending authorizations
  • Maintained up-to-date knowledge of insurance policies and procedures related to prior authorization requirements.

Bilingual Client Care Specialist

LONE WOLF TECHNOLOGIES
Greenville, SC
11.2020 - 06.2021
  • Assessed incoming emails from clients and responded according to established protocols
  • Managed client accounts by processing payments, updating records, and resolving discrepancies
  • Maintained up-to-date knowledge of products, services, and policies to ensure accurate information was provided
  • Performed administrative duties including filing documents, scheduling appointments, and preparing correspondence
  • Provided excellent customer service to clients, responding quickly and efficiently to inquiries and requests.

Skills

  • Data Entry Documentation
  • Bilingual - Spanish
  • Customer and Client Relations
  • Administrative Support
  • Time Management
  • Implementing policies

Timeline

Trust and Safety Manager

WEEKEND HEALTH
01.2023 - Current

Retention Specialist

CALIBRATE
06.2021 - 01.2023

Bilingual Client Care Specialist

LONE WOLF TECHNOLOGIES
11.2020 - 06.2021

Similar Profiles

CREATE PROFILE
CHELSEA JENSEN