Chelsea Johnson
Hartselle,AL
Summary
Reliable and upbeat fashion retail associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Sales Manager
10th Planet Decatur Jiu - Jitsu
08.2025 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Scheduled new clients for classes.
Fitness Coach
Chuze Fitness
12.2017 - 06.2023
- Deliver pre-designed workouts to groups of 24 - 39 clients
- Energize and motivate clients throughout sessions
- Ensure safety of participants in regards to heart rate and exercise technique
- Provide options and challenges for specific exercises to accommodate various skill levels
- Attend monthly fitness staff meetings and required educational presentations Handle member concerns when applicable
- Assist sales associates, when needed, with gym tours and sales
- Operate Accuro heart rate monitor system
Pre-sale Coach
Orangetheory Fitness Louisville - Lafayette
09.2017 - 12.2017
- Sold and discussed various types of memberships
- Gave tours of studio
- Researched membership issues
- Provided response in form of e-mails and phone calls
- Followed up on potential client leads via phone and e-mail
- Provided detailed information about Orangetheory's Fitness method
- Traveled to events to promote Orangetheory Fitness
- Wrote thank you notes to new members
Fitness Coach
Chuze Fitness
01.2017 - 09.2017
- Delivered pre-designed workouts to groups of 24 - 39 clients
- Energized and motivated clients throughout sessions
- Ensured safety of participants in regards to heart rate and exercise technique
- Provided options and challenges for specific exercises to accommodate various skill levels
- Attended monthly fitness staff meetings and required educational presentations
- Handled member concerns when applicable Assist sales associates, when needed, with gym tours and sales
- Operated Accuro heart rate monitor system
Assistant Studio Manager/Studio Manager
Orangetheory Fitness
09.2015 - 01.2017
- Managed staff
- Ordered monthly promotions from OTF store
- Wrote monthly newsletter
- Recognized and resolved customer complaints
- Responded to members and corporate for Listen360
- Managed studio manager e-mail
- Conducted weekly staff meetings
- Observed and coached MC's and coaches
- Held monthly one on one's with staff
- Trained staff of new studio processes
- Posted and managed social media pictures and videos
- Reviewed monthly goals
- Coached staff if monthly goals were not met
- Attended monthly regional meetings
- Pulled weekly reports that are requested from studio owner
- Processed membership cancels, freezes, upgrades and downgrades
- Processed refunds
- Attended Orange Nation webinars
- Reviewed and implemented Orange Book
- Inspected and submitted payroll
- Created monthly MC shifts
Membership Consultant/Assistant Manager
Orangetheory Fitness
05.2015 - 09.2015
- Sold and discussed various types of memberships
- Gave tours of studio
- Checked members into class
- Cancelled and scheduled clients in MindBody database
- Researched membership issues
- Processed membership cancels, freezes, and downgrades
- Provided response in form of e-mails and phone calls
- Followed up on potential client leads via phone and e-mail
- Provided detailed information about Orangetheory's Fitness method
- Traveled to events to promote Orangetheory Fitness
- Contacted members 14, 21 and 90 days after start of membership to ensure satisfaction of studio
- Wrote thank you notes to new members
- Operated OTBeat heart rate monitor system during classes
Administration Assistant
Sandoz Pharmaceuticals
07.2014 - 05.2015
- Handled technical complaint phone calls
- Evaluated complaints and requested samples
- Prepared shipping documents for samples return
- Processed reimbursement claims
- Provided responses in form of e-mails, phone calls and letters
- Reviewed technical complaint files including data in Track Wise Database
- Ensured all files and documentations were complete and all necessary process steps have been completed
- Followed up on complaint investigations from Sandoz sites along with Sister Sites and 3rd Party Providers
- Updated complaint investigation results in Track Wise database
- Created and tracked technical complaints and adverse event files
- Routed files and calls to appropriate work state with QA/PV
Pharmacy Technician
Wal-Mart Pharmacy
06.2010 - 07.2014
- Scanned prescriptions into Connexus Database
- Entered prescribing information for Pharmacist review
- Filed paper prescriptions appropriately
- Resolved insurance and prescribing inquires after Pharmacist review
- Filled appropriate medications
- Bagged medication according to its storage requirements
- Located patient's and prescriptions through Tasco Database
- Ordered and returned medication through Smart System
- Trained new hire pharmacy clerks Maintained customer wait line
Education
High School Diploma -
Windsor High School
Windsor, CO 01.2006 - 01.2009
Corrective Exercise Specialization
National Academy of Sports Medicine
2019
Personal Training Certification
National Academy of Sport Medicine
2017
Group Fitness Specialization
National Academy of Sports Medicine
2017
Suspension Training
TRX
2017
Skills
- Group fitness
- Nutrition advisement
- Client needs evaluation
- Class organization
- Muscle recovery and rehab
- Strength training expert
- Safety-conscious
- Fast learner
- Team building
- Responsible
- Personable and friendly
- Excellent sales skills
- Sales expertise
- Product knowledge
- Verbal and written communication
- Motivational skills
Timeline
Sales Manager
10th Planet Decatur Jiu - Jitsu
08.2025 - Current
Fitness Coach
Chuze Fitness
12.2017 - 06.2023
Pre-sale Coach
Orangetheory Fitness Louisville - Lafayette
09.2017 - 12.2017
Fitness Coach
Chuze Fitness
01.2017 - 09.2017
Assistant Studio Manager/Studio Manager
Orangetheory Fitness
09.2015 - 01.2017
Membership Consultant/Assistant Manager
Orangetheory Fitness
05.2015 - 09.2015
Administration Assistant
Sandoz Pharmaceuticals
07.2014 - 05.2015
Pharmacy Technician
Wal-Mart Pharmacy
06.2010 - 07.2014
High School Diploma -
Windsor High School
01.2006 - 01.2009
Personal Training Certification
National Academy of Sport Medicine
Group Fitness Specialization
National Academy of Sports Medicine
Suspension Training
TRX
Corrective Exercise Specialization
National Academy of Sports Medicine