Chelsea Johnson
Dallas
Summary
Commercial insurance professional with 10+ years of experience spanning claims, underwriting, account management and insurance operations. Skilled in partnering with cross-functional teams to manage policy administration, coordinate underwriting activities, improve operational workflows and deliver exceptional client service. Thrives in fast-paced environments where process improvement, collaboration, and attention to detail drive business outcomes. Currently supporting a growing InsureTech startup while continuing to expand technical skills in SQL and data-driven decision-making.
Overview
10
10
years of professional experience
Work History
Commercial Lines Account Manager
Supersure
05.2026 - Current
- Joined an early-stage InsureTech startup, quickly adapting to evolving processes, systems, and business priorities in a fast-paced, high-growth environment.
- Manage commercial insurance accounts by coordinating new business, policy issuance, endorsements, renewals, and servicing activities.
- Partner cross-functionally with Sales, Underwriting, Operations, and carrier partners to ensure accurate, timely policy execution and exceptional client service.
- Own end-to-end account workflows while maintaining accurate documentation, ensuring compliance, and resolving policy-related issues.
- Contribute to process improvements and workflow standardization to support operational efficiency as the organization scales
Account Manager – Property & Casualty Insurance
Symphony Risk Solutions
02.2025 - 05.2026
- Serve as primary client liaison for commercial P&C insurance portfolios, delivering end-to-end account management and risk advisory services.
- Conduct comprehensive risk assessments to evaluate exposures, loss drivers, coverage gaps, and risk transfer effectiveness.
- Coordinate with insurance carriers to structure, negotiate, and place risk-appropriate insurance programs aligned with client risk appetite.
- Manage policy lifecycle activities including renewals, endorsements, certificates, binders, and premium billing inquiries with strict accuracy controls.
- Prepare renewal analyses, coverage comparisons, and executive-level summaries supporting informed risk financing and governance decisions.
- Support enterprise risk mitigation efforts by aligning insurance solutions with broader organizational risk management frameworks.
- Lead renewal and new business workflows from submission through binding, ensuring compliance with underwriting guidelines and regulatory standards.
- Provide claims advocacy and escalation support, monitoring claim trends and collaborating with carriers to optimize outcomes and reduce loss impact.
- Produce audit-ready documentation, proposals, and service reports, maintaining data integrity and quality assurance standards.
- Identify cross-sell and risk improvement opportunities across additional lines of business, enhancing overall risk diversification strategies.
- Collaborate with stakeholders and partners to ensure timely delivery of risk management solutions and service excellence.
- Key Achievements:
- Improved risk transfer effectiveness through structured risk assessments, renewal analysis, and coverage optimization.
- Increased client retention by streamlining renewal processes, enhancing documentation accuracy, and identifying cross-line risk solutions.
Commercial Underwriter
USI Insurance Services
08.2022 - 02.2025
- Evaluated risk acceptability by conducting detailed reviews of insurance applications, financial records, and supporting documentation in alignment with company underwriting guidelines.
- Analyzed underwriting submissions to assess exposure, risk quality, and compliance with internal standards and regulatory requirements.
- Maintained, reviewed, and updated policy contracts to ensure accuracy, completeness, and adherence to customer and organizational requirements.
- Collaborated with cross-functional teams to support efficient underwriting operations and deliver a seamless customer experience.
- Fostered strong relationships with internal stakeholders and external partners through consistent, professional communication.
- Handled, protected, and managed sensitive client and financial information with strict adherence to confidentiality and data protection standards.
- Key Achievements:
- Successfully streamlined communication and collaboration between business units, resulting in improved operational efficiency and enhanced customer satisfaction.
- Consistently maintained high standards of data accuracy and confidentiality, contributing to improved policy management and increased client trust.
Underwriting Assistant
Sedgwick Claims Management Services
09.2021 - 06.2022
- Supported the Underwriter by collecting, analyzing, and organizing critical underwriting information for comprehensive policy applications.
- Assisted in evaluating underwriting submissions by reviewing documentation for accuracy, completeness, and compliance with underwriting guidelines.
- Facilitated effective communication between the Underwriter and key internal and external stakeholders to ensure responses and clarity.
- Maintained and updated policy contracts, ensuring all documentation accurately reflected approved policy terms and conditions.
- Collaborated with internal teams to address underwriting inquiries, contributing to improved workflow efficiency and accuracy.
- Key Achievements:
- Streamlined the application review process, reducing turnaround time and improving the overall accuracy of policy submissions.
- Played a key role in maintaining contract integrity, supporting timely and error-free updates to policy documentation.
Underwriting Assistant
DMA Claims
07.2021 - 03.2022
- Supported the Underwriter by collecting, organizing, and maintaining essential data required for comprehensive policy contract reviews.
- Reviewed insurance applications to ensure accuracy, completeness, and adherence to underwriting standards and procedures.
- Coordinated with partners and stakeholders to facilitate communication and provide underwriting updates on behalf of the Underwriter.
- Managed policy contracts by maintaining accurate records and ensuring timely updates to reflect policy changes.
- Assisted in preparing underwriting reports and supporting documentation to enhance efficiency in policy management processes.
- Key Achievements:
- Streamlined the application review process, enhancing underwriting efficiency and reducing processing timelines.
- Facilitated improved communication between stakeholders and underwriting teams, resulting in more effective collaboration.
Commercial Liability Adjuster
Zurich American Insurance Company
11.2016 - 11.2020
- Analyzed complex commercial insurance policy contracts to accurately determine coverage, liability, and potential exposure.
- Negotiated settlements with claimants, attorneys, brokers, and third parties in accordance with policy provisions and legal requirements.
- Established, monitored, and adjusted claim reserves based on ongoing claim evaluations and exposure assessments.
- Estimated medical treatment and compensation costs for injury claims using medical records, expert opinions, and claim data.
- Conducted detailed interviews with claimants, attorneys, brokers, and other involved parties to gather critical claim information.
- Evaluated total losses, processed settlements, and completed title work for low- to medium-exposure commercial auto claims.
- Key Achievement:
- Streamlined claims management processes, resulting in improved efficiency and enhanced client outcomes.
Express Claims Adjuster
State Farm Insurance Company
04.2016 - 08.2016
- Analyzed policy contracts to assess coverage and determine liability in various auto insurance claims.
- Negotiated settlement terms with claimants or their legal representatives to effectively resolve claims disputes.
- Estimated treatment costs or compensation for injuries sustained in automobile accidents, ensuring accurate claim adjustments.
- Interpreted medical reports, coordinated with no-fault parties, and managed claims process for timely resolution.
- Conducted interviews, collected information, and documented details from claimants, agents, attorneys, and police for low to medium exposure personal auto claims.
- Key Achievement:
- Successfully resolved a high volume of claims with accuracy while adhering to company protocols and service standards.
Education
High School Diploma - General Studies
Dr. Ralph H. Poteet
Mesquite, TX05-2010
Skills
- Enterprise Risk Management
- Policy Framework Management
- Excess Liability Insurance
- Agenda Management
- Data Integrity Management
- Renewal Application Review
- Risk Factors Evaluation
- Workflow Optimization
- SQL
- Pricing Strategy Formulation
- Customer Service Excellence
- Risk Framework Implementation
- Ethical Conduct Oversight
- Insurance Claims Management
- Underwriting Guidelines Adherence
- Broker Negotiation Skills
- Relationship Development
- Quality Assurance & Control
- Regulatory Compliance
- Effective Communication
Timeline
Commercial Lines Account Manager
Supersure
05.2026 - Current
Account Manager – Property & Casualty Insurance
Symphony Risk Solutions
02.2025 - 05.2026
Commercial Underwriter
USI Insurance Services
08.2022 - 02.2025
Underwriting Assistant
Sedgwick Claims Management Services
09.2021 - 06.2022
Underwriting Assistant
DMA Claims
07.2021 - 03.2022
Commercial Liability Adjuster
Zurich American Insurance Company
11.2016 - 11.2020
Express Claims Adjuster
State Farm Insurance Company
04.2016 - 08.2016
High School Diploma - General Studies
Dr. Ralph H. Poteet