Chelsea Jones
New Bern,NC
Overview
18
18
years of professional experience
Work History
Key Holder
Accidental Artist
New Bern, NC
07.2023 - Current
- Trained new staff on point-of-sale systems and customer service standards to enhance team efficiency.
- Managed cash handling procedures, ensuring accuracy in transactions and safeguarding company assets.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Provide table service with customers and assisted in paint process; directed to supplies and paint and supported overall customer experience.
- Kept customer pottery organized and facilitated pottery for customer pick up.
Salon Manager
PetSmart
New Bern, NC
01.2022 - 07.2023
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Performed grooming services for pets in our care to Petsmart safety standards and policies.
- Managed and updated customer profiles for each pet per visit in our care.
Professional Pet Stylist
Petsmart
New Bern, United States
08.2011 - 01.2022
- Performed grooming duties including: breed-specific hair cuts, bathing, trimming nails, drying and fluffing coats, cleaning ears, hygiene needs, and other specialized services.
- Perform grooming services while answering phones, making appointments, answering questions, and assisting any clients walking in.
- Resolve complaints by listening to the problem, suggesting solutions, and working with the client to keep them satisfied.
- Provided customized grooming according to client wishes and the needs of the dog.
- Suggested products and additional services that would best suit their dog's needs while explaining the benefits.
- Built a strong repeat customer base to stay consistently booked by providing excellent customer service.
- Entered and updated client information in the salon computer system.
- Critical thinking to be able to work with animals that are unpredictable and determine the best course of action to create a successful groom.
- Trained and mentored new talent in bathing and grooming while upholding Petsmart Standards.
- Co-captain of Petsmart Safety Team continuously evaluating safety opportunities in salon and core.
Professional Bather
Petsmart
Greenville, NC
02.2010 - 08.2011
- Performed various pet services including bathing, brushing, styling, nail clipping/grinding and teeth-brushing.
- Performed bathing and nail care services while answering phones, making appointments, answering questions, and assisting any clients walking in.
- Suggested products and additional services that would best suit their dog's needs while explaining the benefits.
- Warmly greet clients upon arrival, and thank them for their business while welcoming them back again.
- Entered and updated client information in the salon computer system.
- Followed company policies to maintain a safe, efficient work place.
Assistant Manager
Bear Rock Cafe
Greenville, United States
09.2007 - 01.2010
- Managed opening and closing procedures
- Assisted with produce and inventory.
- Handled cash deposits and closing paperwork.
- Assisted with running front of house kitchen and seeing order through to the customer.
- Assisted with daily produce and bread prep.
Education
High School Diploma -
D H Conley High School
Greenville, NC06.2008
Skills
- Decision Making
- Critical Thinking
- Microsoft Excel
- Microsoft Office
- Appointment Scheduling
- Customer Service
- Attention to Detail
- Relationship Building
- Conflict Resolution
- Multi-tasking
- Verbal and Written Communication
- Problem-solving skills
- Confidentiality and HIPAA
- Team collaboration
- Workflow optimization
- Answering customer questions
- Pharmacy ethics
- Drug safety
Timeline
Key Holder
Accidental Artist
07.2023 - Current
Salon Manager
PetSmart
01.2022 - 07.2023
Professional Pet Stylist
Petsmart
08.2011 - 01.2022
Professional Bather
Petsmart
02.2010 - 08.2011
Assistant Manager
Bear Rock Cafe
09.2007 - 01.2010
High School Diploma -
D H Conley High School