CHELSEA JONES
ALEXANDRIA
Summary
Solution-focused Human Resources Specialist/Business Partner with progressive experience supporting large, complex organizations within the federal government. Experienced in talent acquisition., workforce planning, compensation strategy, HR operations, compliance, and employee relations. Proven ability to partner with executive leaders to develop people strategies that support organizational goals and drive business outcomes.
Overview
8
8
years of professional experience
Work History
HR Specialist/Strategic Business Partner
U.S. Department of Veterans Affairs-James A. Haley VA Medical Center
Washington, DC
05.2024 - Current
- Lead full-cycle recruitment, enhancing staffing efficiency and candidate satisfaction.
- Partner with executive leadership and operational managers as an HR Business Partner to deliver workforce planning, talent acquisition, compensation consultation, and employee engagement.
- Consult with senior leaders and department managers on workforce planning, talent management, succession planning, and organizational effectiveness initiatives.
- Conduct compliance audits, ensuring adherence to healthcare staffing standards.
- Implement digital workflows, reducing hiring cycle time and improving experience.
- Develop recruitment strategies using market data, optimizing nursing staff placement.
- Foster strategic partnerships with department heads.
- Ensure legal compliance in all HR practices, preventing potential lawsuits and fines.
- Analyze HR metrics to identify trends, informing strategic decision-making for talent management initiatives.
- Develop and implemented effective talent acquisition strategies to attract top candidates.
- Led employee engagement initiatives, fostering a positive workplace culture and enhancing retention rates.
- Facilitate onboarding processes, ensuring compliance with company policies and employee engagement.
Human Resource Specialist
U.S. Department of Veterans Affairs-Workforce Management and Consulting (WMC)
Arlington, VA
03.2023 - 05.2024
- Provided recruitment and placement support for healthcare professionals.
- Assisted leadership in developing HR policies and implementing system-wide improvements.
- Conducted pay administration analysis and advised on employee compensation structures.
- Maintained compliance with HR regulations while optimizing recruitment efficiency.
- Streamlined HR recruitment processes and developed strategic talent acquisition frameworks for healthcare professionals while ensuring regulatory compliance.
- Led comprehensive compensation analysis initiatives and implemented data-driven improvements to employee benefit structures.
- Managed regulatory compliance protocols for healthcare recruitment, ensuring adherence to federal guidelines while maintaining hiring efficiency.
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs-Washington DC VA Medical Center
Washington, DC
11.2022 - 03.2023
- Managed scheduling, enhancing patient coordination and clinic efficiency.
- Conducted audits, ensuring quality assurance and HIPAA compliance.
- Improved communication, reducing appointment no-shows and errors.
- Streamlined record-keeping, boosting patient care coordination.
- Facilitated information flow, bridging gaps between staff and patients.
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs-Hunter Holmes McGuire VA Medical Center
Richmond, VA
04.2022 - 11.2022
- Managed specialty schedules, improving patient care access and reducing wait times.
- Ensured adherence to medical record policies, safeguarding patient data privacy.
- Informed patients on healthcare access and insurance, enhancing service understanding.
- Optimized scheduling protocols, increasing provider availability and service efficiency.
- Collaborated with staff to resolve conflicts, ensuring urgent needs met with quality care.
- Managed comprehensive medical records compliance program, ensuring HIPAA regulations adherence while maintaining secure patient data systems.
- Led interdepartmental coordination efforts to resolve scheduling conflicts and prioritize urgent care needs while maintaining service excellence.
Medical Office Coordinator
Surgical Associates of Richmond
Richmond, VA
08.2021 - 04.2022
- Managed office operations, enhancing patient experience and workflow efficiency.
- Trained staff, boosting team productivity and service quality.
- Handled records and billing, ensuring smooth administrative processes.
- Supervised the performance of staff and monitored the daily operations of the medical office.
- Enhanced data management systems to ensure accurate patient records, leading to improved operational oversight.
- Implemented cost-saving measures in project management, achieving noticeable reductions in operational expenses.
- Monitored payroll and scheduling systems meticulously, ensuring compliance with organizational standards.
- Spearheaded a team-building initiative, fostering collaboration and enhancing overall team efficiency.
- Conducted in-depth analyses of patient feedback, implementing improvements that elevated service satisfaction.
- Maintained comprehensive compliance logs, ensuring all office operations met regulatory standards.
Financial Counselor
St. Francis Medical Center
Midlothian, VA
08.2020 - 08.2021
- Assisted patients in financial planning, enhancing access to medical care.
- Generated reports to track billing trends, improving financial transparency.
- Collaborated with healthcare teams to create financial assistance plans.
- Implemented payment protocols ensuring patient confidentiality and satisfaction.
- Managed insurance verification with accurate documentation and compliance.
Financial Counselor
Johnston-Willis Hospital
Richmond, VA
07.2019 - 08.2020
- Negotiated patient payment plans, ensuring accurate insurance claims processing and compliance.
- Guided patients through financial programs, resolving billing queries and enhancing satisfaction.
- Coordinated with teams and insurers to resolve billing issues, improving financial experiences.
- Processed payments, maintained financial assistance compliance, and facilitated insurance verifications.
- Optimized payment collections, achieving measurable results in patient satisfaction and process efficiency.
Patient Registrar
Henrico Doctors Retreat Hospital
Richmond, VA
04.2018 - 07.2019
- Managed patient onboarding with accurate documentation and account checks, improving efficiency.
- Collaborated with healthcare teams to refine intake processes, ensuring policy compliance.
- Enhanced patient experience by clarifying financial aid options and speeding up registration.
- Worked with medical teams to address insurance verification issues, streamlining admissions.
- Resolved complex insurance verification issues through proactive communication with providers, enhancing patient satisfaction.
Education
Master of Science - Healthcare Administration
Liberty University
Lynchburg, VA05-2021
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA05-2019
Skills
- Employee relations
- HR compliance
- Strategic communications
- Training development
- Operations management
- Employee engagement
- Talent management
- Executive coaching
- Talent strategy
- Talent development
- Cross-functional collaboration
- Recruitment
Timeline
HR Specialist/Strategic Business Partner
U.S. Department of Veterans Affairs-James A. Haley VA Medical Center
05.2024 - Current
Human Resource Specialist
U.S. Department of Veterans Affairs-Workforce Management and Consulting (WMC)
03.2023 - 05.2024
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs-Washington DC VA Medical Center
11.2022 - 03.2023
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs-Hunter Holmes McGuire VA Medical Center
04.2022 - 11.2022
Medical Office Coordinator
Surgical Associates of Richmond
08.2021 - 04.2022
Financial Counselor
St. Francis Medical Center
08.2020 - 08.2021
Financial Counselor
Johnston-Willis Hospital
07.2019 - 08.2020
Patient Registrar
Henrico Doctors Retreat Hospital
04.2018 - 07.2019
Master of Science - Healthcare Administration
Liberty University
Bachelor of Science - Psychology
Virginia Commonwealth University