CHELSEA KILLIGREW
Fairfax,VA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Persuasive and self-motivated. Efficient and precise with commitment to finishing jobs quickly and accurately. Sales professional prepared to excel in leadership and sales strategy. Proven track record of improving team performance and delivering consistent sales results. Skilled in document digitization for enhanced productivity. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive environment. Performance-driven with motivational leadership style. Enthusiastic about contributing to the team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the Industry.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Agent
SelectQuote
Fairfax, VA
11.2023 - Current
- Guided clients in selecting appropriate insurance plans based on individual needs and preferences.
- Developed strong relationships with clients to foster trust and ensure satisfaction throughout the insurance process.
- Analyzed client financial situations to provide tailored insurance recommendations that align with their goals.
- Educated clients about policy options, coverage details, and benefits to enhance understanding and decision-making.
Key Associate
SelectQuote
Fairfax, VA
05.2022 - Current
- Maintain same roles as SDA.
- Help Monitor team chats/troubleshoot tech issues
- Help motivate team in chats.
- Provide assistance in answering questions.
SDA
SelectQuote
Fairfax , VA
11.2021 - Current
- Qualify leads.
- Engage with customers until agents come on.
- Meet and maintain job performance levels
Banquet and Fine Dining Server
Maggiano's Restaurant
McLean , VA
06.2018 - 11.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assistant Manager
Noodles & Company
Fairfax, VA
05.2015 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained and mentored staff on best practices for food safety and customer service excellence.
- Led team meetings focusing on operational improvements and addressing staff feedback for enhanced morale.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
Fairfax High School
Fairfax, VASkills
- Insurance sales expertise
- Insurance product expertise
- Understanding Customer Needs
- Client relationship management
- Call Transfers
- Sales and Upselling
- Conflict Mediation Abilities
- Sales Quota Achievement
- Speaking Clearly
- Inbound and Outbound Calling
- Client retention
- Guest Satisfaction
- Client account management
Timeline
Licensed Insurance Agent
SelectQuote
11.2023 - Current
Key Associate
SelectQuote
05.2022 - Current
SDA
SelectQuote
11.2021 - Current
Banquet and Fine Dining Server
Maggiano's Restaurant
06.2018 - 11.2021
Assistant Manager
Noodles & Company
05.2015 - 05.2018
GED -
Fairfax High School