Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea King

Tamarac,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Southeastern Traffic Supply
09.2022 - 12.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Executed record filing system to improve document organization and management.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Created new hire and termination documents for payroll.
  • Resolved payroll discrepancies quickly and successfully.

Verification Specialist/Office Assistant

AnnieMac Home Mortgage
11.2021 - 09.2022
  • Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
  • Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
  • Maintained a high level of professionalism when interacting with external parties during the verification process.
  • Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
  • Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
  • Verified client information by analyzing existing evidence on file.

Medical Assistant

Astras Women Center
10.2020 - 11.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.

Bill Collector

IQOR
07.2018 - 10.2020
  • Reduced overdue accounts by proactively contacting debtors and negotiating payment arrangements.
  • Built rapport with clients through empathetic communication, leading to increased success in payment negotiations.
  • Developed strong relationships with clients'' representatives which aided in resolving disputes efficiently.
  • Enhanced the efficiency of the collections process with thorough documentation and accurate recordkeeping.
  • Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
  • Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.
  • Handling payments via cc, debit cards, money orders, and checks

Education

High School Diploma -

West Park Preparatory
Hollywood, FL
06.2018

Associate of Arts - Medical Assistant Technician

Florida Career College - Miami
Lauderdale Lakes, FL
05.2014

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Outlook
  • Filing
  • Computer Proficiency
  • Microsoft PowerPoint
  • Schedule Management
  • Microsoft Office Suite
  • Scheduling
  • Customer Relations
  • Microsoft Word
  • Administrative Support
  • HIPAA Compliance
  • Patient Scheduling
  • Medical terminology knowledge
  • Medical Terminology
  • Vital Sign Monitoring
  • Call Center Operations
  • Feedback Delivery
  • Problem-Solving
  • Handling Escalations

Timeline

Administrative Assistant

Southeastern Traffic Supply
09.2022 - 12.2023

Verification Specialist/Office Assistant

AnnieMac Home Mortgage
11.2021 - 09.2022

Medical Assistant

Astras Women Center
10.2020 - 11.2021

Bill Collector

IQOR
07.2018 - 10.2020

High School Diploma -

West Park Preparatory

Associate of Arts - Medical Assistant Technician

Florida Career College - Miami

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Chelsea King