Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Trainings and Achievements
Timeline
Generic
Chelsea Larsen

Chelsea Larsen

Denver,CO

Summary

Communicative and driven coach with over 10 years' varied experience in World Class Customer Service, quality nutrition education, managing, hiring, and leading teams. An adaptable connecter by nature, able to provide analytical input and collaboration to ensure strategic business, team and community partnerships that achieve company objectives. Passionate about delivering proactive health optimizing services to all.

Overview

16
16
years of professional experience

Work History

Nutritional Health Coach Regional Manager

Natural Grocers
Denver, CO
09.2022 - 12.2023
  • Supported health coach team by coaching, strategizing, evaluating, and giving feedback for highest success and customer satisfaction
  • Executed day to day management by analyzing return on investment, evaluating data, communicating metrics, and reporting to appropriate parties
  • Provided professional development opportunities to ensure continuous performance improvement and team retention
  • Conducted secret shopper surveys during site visits to ensure operational success
  • Implemented commendable hiring practices that resulted in first company region to be fully staffed and retained
  • Assisted in health coach training alongside training manager to ensure delivery of quality services
  • Partnered with all crew to conduct successful companywide initiatives and events that showcase world class customer service
  • Collaborated with company leadership team to provide best possible internal and external service leadership
  • Assisted in conducting community outreach to expand brand reach

Nutritional Health Coach, Pro Mentor

Natural Grocers
Cedar Falls, IA
06.2019 - 09.2022
  • Provided high quality nutrition education to customers and crew by conducting classes and one on one coaching
  • Delivered world class customer service to support retail operations
  • Supported company morale by providing education and encouragement to store team
  • Built mutually beneficial community partnerships to provide health education at large
  • Acted as ambassador for company wide events

Vitamin/Body Care Assistant Manager

Natural Grocers
Cedar Falls, IA
06.2018 - 06.2019
  • Top Nutrient To Know About sales person
  • Provided world class customer service, developed store specific department training, merchandized vitamins department according to store needs

Newborn Screener, Lead Screener

Natus Peloton, Mercy One Medical Center
Waterloo, IA
06.2016 - 09.2017
  • Provided initial screenings for newborn babies per state health requirements, ensured team cooperation and morale, conducted scheduling, medical staff collaboration, and ensured compliance with state documentation

Banquet Hall Manager

John Deere Supervisor's Club
Waterloo, IA
06.2008 - 11.2011
  • Led team of banquet hall servers and kitchen staff, demonstrated excellent food and customer service for large events such as weddings and corporate meetings, managed events, outreach, staffing, scheduling and hiring

Education

Integrative Nutrition Health Coach

Insitute For Integrative Nutrition
New York, NY
06.2022

Health Promotion, Global Health and Disparities -

University of Northern Iowa
01.2015

Skills

  • Mentoring and Leading with High EQ
  • Group Facilitation
  • Articulate Communication
  • Nutrition Knowledge
  • Microsoft Suite
  • Remote Work Experience
  • Public Speaking
  • Coaching/Motivational Interviewing
  • Hiring
  • Time Management
  • Adaptability
  • Critical Thinking
  • Initiative/Enthusiasm

Volunteer Experience

Refugee Relief Worker, EuroRelief, 09/2017-05/2018, Mytilini, Lesvos, Greece, Damour/Rmeileh, Lebanon, Non profit that exists to provide relief and support to refugees making the transition into Europe 

References

SuAnna Foote, Region 3 NHCRM, sfoote@naturalgrocers.com, 816-808-8568

Trainings and Achievements

  • Brene Brown Leadership Training
  • 5 Languages of Appreciation in the Workplace Crew Morale Training
  • Coaching Circle Development

Timeline

Nutritional Health Coach Regional Manager

Natural Grocers
09.2022 - 12.2023

Nutritional Health Coach, Pro Mentor

Natural Grocers
06.2019 - 09.2022

Vitamin/Body Care Assistant Manager

Natural Grocers
06.2018 - 06.2019

Newborn Screener, Lead Screener

Natus Peloton, Mercy One Medical Center
06.2016 - 09.2017

Banquet Hall Manager

John Deere Supervisor's Club
06.2008 - 11.2011

Integrative Nutrition Health Coach

Insitute For Integrative Nutrition

Health Promotion, Global Health and Disparities -

University of Northern Iowa

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Chelsea Larsen