Chelsea Leeds
San Tan Valley,AZ
Summary
Motivated and enthusiastic leader with 10+ years in management, leading team members to reach company objectives while providing superior customer service.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Homegoods Stores
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Storage Site Manager
All City Towing Inc.
261 E. 10th Dr
02.2022 - 07.2024
- Oversaw all daily office operations and equipment maintenance.
- Interviewing and hiring quality candidates.
- Assisting customers with retrieving property, release vehicles, signing titles over to All City Towing.
- Reviewing, verifying, and locking invoices.
- Cash handling.
- Monthly inventory and ordering of supplies.
- Fingerprint clearance.
- Abandoned vehicle level 1 inspection certified.
Front End Supervisor
Frys Food And Drug
09.2005 - 02.2022
- Responsible for overseeing a front end team of 40+ associates within a busy fast paced company.
- Assist with day to day operations.
- Interviewing and hiring quality candidates.
- Assisting customers and associates with problem resolution.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
High School Diploma -
Globe High School
Globe, AZEverest College
Skills
- Verbal and Written Communication
- Facility Oversight
- Management
- Coaching and training
- Conflict resolution
- Level 1 inspections
- Scheduling
- Customer service
- Hiring
- Pos systems
Timeline
Customer Service Representative
Homegoods Stores
10.2024 - Current
Storage Site Manager
All City Towing Inc.
02.2022 - 07.2024
Front End Supervisor
Frys Food And Drug
09.2005 - 02.2022
High School Diploma -
Globe High School
Everest College