Chelsea LeGaux
Anchorage,AK
Summary
Adept at fostering client relationships and streamlining eligibility processes, my tenure at Alaska Family Services highlighted my proficiency in regulation compliance and effective communication. Leveraging skills in Microsoft Office and a customer-centric approach, I enhanced team performance and client satisfaction, demonstrating a keen ability to navigate complex eligibility challenges with empathy and expertise.
Overview
12
12
years of professional experience
Work History
Eligibility Technician
Alaska Family Services
09.2017 - Current
- Contributed positively to a collaborative work environment by sharing knowledge, best practices, and insights into improving overall team performance.
- Developed comprehensive case files for each client, documenting all relevant information needed for eligibility determinations and audits.
- Collaborated with team members to resolve complex cases, utilizing expertise in regulations and policies to make informed decisions.
- Promoted a customer-centric approach within the team, emphasizing empathy and understanding when assisting clients with complex eligibility challenges.
Sales Associate
Fred Meyer Jewlers
05.2013 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Benny Benson Secondary
Anchorage05-1995
Skills
- Verbal communication
- Microsoft office
- Benefits administration
- Disability awareness
- Social services
- Cross-cultural sensitivity
- Regulation compliance
- Interviewing techniques
- Confidentiality
- Effective communication skills
- Documentation and paperwork
- Data entry
- Interviewing
- Appointment scheduling
- Documentation and reporting
- Record keeping
- Knowledgeable in [software]
- Application review
- Telephone etiquette
- Proficiency in [software]
- Applicant engagement
- Recordkeeping and data input
- Eligibility procedures
Timeline
Eligibility Technician
Alaska Family Services
09.2017 - Current
Sales Associate
Fred Meyer Jewlers
05.2013 - 08.2017
High School Diploma -
Benny Benson Secondary
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