CHELSEA LEWIS
Anchorage,AK
Summary
Reliable, top-notch hospitality worker with the outstanding of customer service skills and relationship-building strengths. Willingness to understand sales strategies and merchandising techniques.
Overview
17
17
years of professional experience
Work History
Double Musky Inn
Girdwood, AK
03.2013 - Current
- Cultivate warm relationships with regular customers
- Work to place orders, manage bills and handle complimentary items
- Explain menu items and suggested appropriate options for food allergy concerns
- Arrange and prepare tables for customers to offer memorable experiences to guests and foster repeat business
- Apply comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked numerous positions from: bussing, cocktail server, bartender, and server.
Room Service Server
Alyeska Resort
Girdwood, AK
05.2011 - 03.2013
- Prepared special services for guests such as honeymoon and other romantic packages
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Laborer
Midnight Sun Mechanical
Wasilla, AK
08.2010 - 05.2011
- Worked alongside team to accomplish work goals according to schedule
- Loaded, unloaded and moved material to and from storage and production areas
- Performed general housekeeping and cleaning tasks.
Receptionist/Janitorial Cleaner
At&T Sports Center
Palmer, AK
09.2009 - 09.2010
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members
- Responded to customer requests for products, services and company information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered central telephone system and directed calls accordingly.
Perk
Barista, Up Expresso
Palmer, AK
04.2007 - 09.2009
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Engendered customer loyalty by remembering personal preferences and allergy information.
Education
High School Diploma - undefined
Wasilla High School
May 2007
Skills
- Food and Beverage Service
- Specials Promotion and Upselling
- Team Player
- Wine Pairings
- Sales Expertise
- Beverage Preparation
- Cocktail Knowledge
- Wine and Liquor Service
- Adaptable and Flexible
- Punctual and Dependable
Timeline
Double Musky Inn
03.2013 - Current
Room Service Server
Alyeska Resort
05.2011 - 03.2013
Laborer
Midnight Sun Mechanical
08.2010 - 05.2011
Receptionist/Janitorial Cleaner
At&T Sports Center
09.2009 - 09.2010
Perk
Barista, Up Expresso
04.2007 - 09.2009
High School Diploma - undefined
Wasilla High School
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