Chelsea Leyva
Winter Park,FL
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
Work History
Production Specialist
Spring Windows Fashion
Miami, FL
10.2024 - 03.2025
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Collaborated with engineers to refine product designs, resulting in smoother manufacturing processes and higher-quality end products.
- Streamlined documentation practices to facilitate easy tracking of work orders, change requests, and quality control records.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Administrative Assistant
Quantum Distributors
Orlando, Florida
12.2023 - 07.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Administrative Assistant
SUN Energy
Orlando, FL
07.2020 - 01.2023
- Managed incoming and outgoing mail
- Scheduled appointments and maintained calendars
- Provided customer service to our internal and external customers via phone, email, and in person
- Managed and monitored payroll via ADP
- Prepared and processed expense reports using Excel and QuickBooks
- Carried out receptionist duties such as answering phones, directing calls and greeting customers
- Prepared invoices utilizing QuickBooks and emailed them to our clients
- Assisted with data entry
- Ordered office supplies
Support Specialist
Road America Motor Club
Miami, FL
02.2020 - 06.2020
- Assisted the Deputy Director with administrative tasks
- Answered incoming calls and provided customer service
- Provided clients with account information and uploaded 1099 and tax documents that were entered in the system
- Managed paper and electronic filing system
Customer Service Representative
LogistiCare
Miami, FL
12.2018 - 01.2020
- Assisted with coordination of public transportation
- Provided support to office staff in pursuit of excellent customer service
- Worked closely with transportation providers and health care facilities to resolve issues
- Data entry
- Answered about 80 calls per day
Education
High School Diploma -
Skills
- Word Processing
- Desktop Support
- Personal Assistant Experience
- Windows
- QuickBooks
- Payroll
- Accounts Payable
- Accounting
- Filing
- Invoice Processing
- Calendar Management
- Data Entry
- Research
- Expense Reporting
- Bookkeeping
- Appointment Scheduling
- Office Administration
- Spreadsheet Management
- Office Equipment Maintenance
- Scheduling and calendar management
- Microsoft Excel
- Computer Proficiency
- Spreadsheets
- Microsoft Word
- Administrative Support
Locations
- Orlando, FL
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Production Specialist
Spring Windows Fashion
10.2024 - 03.2025
Administrative Assistant
Quantum Distributors
12.2023 - 07.2024
Administrative Assistant
SUN Energy
07.2020 - 01.2023
Support Specialist
Road America Motor Club
02.2020 - 06.2020
Customer Service Representative
LogistiCare
12.2018 - 01.2020