Vanessa Gonzales
Burleson
Summary
Results-oriented Business Specialist with over 20 years in banking and lending. Expertise in SBA Lending, regulatory compliance, and optimizing loan operations. Proven ability to enhance operational efficiency and deliver compliant lending solutions while fostering strong client relationships.
Overview
16
16
years of professional experience
Work History
Production Specialist
FranFund
Fort Worth, TX
11.2025 - Current
- Educated clients, brokers, and referral partners on SBA and bank lending policies, enhancing understanding of requirements.
- Prepare and submit complete SBA loan packages to top SBA lenders for loan approval.
- Perform quality control reviews to ensure compliance with SBA lending guidelines.
- Monitor collateral records and guarantor information to ensure loan files meet SBA requirements.
- Communicate loan eligibility decisions clearly to clients and referral sources.
- Resolve issues and conflicts related to lending situations in a timely and professional manner.
- Built and maintained strong relationships with brokers, franchisors, lenders, and referral partners to support loan referrals.
- Coordinated with internal and external stakeholders to streamline loan processing and ensure successful funding outcomes.
Loan Service Representative
First Command Bank
Fort Worth, TX
12.2024 - 11.2025
- Collected and investigated information for loan requests, ensuring thorough evaluation of secured/unsecured installment loans, lines of credit, and auto loan products.
- Prepared and delivered loan documentation for customer signatures, verifying completeness and accuracy of files to facilitate smooth transactions.
- Developed strong client relationships through regular communication and tailored service, enhancing customer satisfaction and loyalty.
- Ensured compliance with regulatory requirements while processing transactions and safeguarding customer information.
Operations Senior Specialist III
JPMorgan Chase Bank
Plano, TX
06.2020 - 10.2024
- Performed mortgage modification underwriting, including risk analysis, credit review, compliance verification, automated underwriting systems, and FNMA/FHLMC investor guideline adherence.
- Coordinated with account managers to gather necessary documentation from clients, ensuring compliance with underwriting standards.
- Executed quality control reviews of approved loan modifications across multiple internal systems, enhancing accuracy and risk management.
- Collaborated with Escrow and System Maintenance teams to resolve complex issues, consistently meeting service-level timelines and improving operational efficiency.
- Reviewed loan assumption packages for completeness and accuracy and prepared final customer documentation upon approval.
Bankruptcy Specialist
JPMorgan Chase Bank
Plano, TX
12.2014 - 12.2019
- Reduced a high-balance, 10+ year portfolio by 60%, increasing foreclosure completion rates.
- Prepared and approved bankruptcy documentation, monitoring legal filing status to ensure compliance throughout case lifecycles.
- Cultivated relationships with over 100 external law firms to facilitate effective bankruptcy case management.
- Conducted root cause analysis to identify process improvements, achieving significant asset savings.
Foreclosure Specialist
JPMorgan Chase Bank
Lewisville, TX
10.2012 - 11.2014
- Assessed case urgency to meet foreclosure timelines while ensuring adherence to regulatory compliance.
- Reviewed notarized foreclosure documents for accuracy and compliance with company policies and state regulations.
- Facilitated conference calls with internal and external partners to analyze trends and enhance performance.
Short Sale Specialist
JPMorgan Chase Bank
08.2010 - 09.2012
- Obtained and analyzed documentation for submission to investors and clients, facilitating short sale approvals.
- Negotiated with realtors, title companies, and attorneys to minimize foreclosure losses, preventing REO outcomes.
- Facilitated short sale transactions by coordinating communication between clients, lenders, and real estate agents.
- Analyzed client financial situations to determine eligibility for short sale programs and options.
- Developed and maintained comprehensive case files to ensure compliance with regulatory standards and bank policies.
Education
High School Diploma -
R.L. Paschal High School
Fort Worth, TXSkills
- Loan Processing
- Loan Documentation & Quality Control
- Regulatory Compliance
- Loan Product Knowledge
- Client management
- Microsoft Office (Excel, Word, PowerPoint)
- Analytical problem solving
- Decision-Making Under Pressure
- Collaboration & Teamwork
- Adaptability & Flexibility
- Self-motivated
- Communication skills
Accomplishments
- Recipient of The Spotlight Award from Default Organizational Executives.
- Certificate of Completion – Introduction to Project Management.
- Member of the DFW Market Employee Culture Council for three years.
- Appointed Subject Matter Expert (SME) to update policies and procedures in accordance with new rules and regulations for FCLS and Bankruptcy.
Timeline
Production Specialist
FranFund
11.2025 - Current
Loan Service Representative
First Command Bank
12.2024 - 11.2025
Operations Senior Specialist III
JPMorgan Chase Bank
06.2020 - 10.2024
Bankruptcy Specialist
JPMorgan Chase Bank
12.2014 - 12.2019
Foreclosure Specialist
JPMorgan Chase Bank
10.2012 - 11.2014
Short Sale Specialist
JPMorgan Chase Bank
08.2010 - 09.2012
High School Diploma -
R.L. Paschal High School