Chelsea Liwock
Franklinville,NJ
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Harbor Freight Tools USA
Deptford, NJ
08.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
District Manager
Family Dollar
CHESTER, PA
10.2015 - 08.2022
- Recruiting, training and disciplining store managers to ensure optimal efficiency in each store.
- Ensuring that marketing efforts are consistent across each store by setting regional goals; such as estimates and revenue projections.
- Ensuring that the stores adhere to company and industry regulations while meeting safety and cleanliness standards.
- Managing a regional budget and ensuring that each store operates within the budget.
- Monitoring the P&L reports of each store within the district.
- Addressing operational problems that arise in a timely manner.
- Liaising between regional branches and company headquarters to continue to effectively monitor customer service levels to ensure they are consistent and up to standards.
Education
Clayton High School
Clayton2011
Skills
- The skill set that I have created throughout my career is problem-solving using analytical, creative and critical-thinking skills As well as, flexibility to adapt to changes in business operations I also have leadership skills to motivate, teach and encourage coworkers, this is what I would deem most important
- Proficient in:
- Excel
- Powerpoint
- Microsoft Office
- Scheduling
- Marketing
Timeline
Store Manager
Harbor Freight Tools USA
08.2022 - Current
District Manager
Family Dollar
10.2015 - 08.2022
Clayton High School