Chelsea Loftus
Denver,CO
Summary
Proven expertise in conflict resolution and customer relations, honed at Evolution Vet Specialists and Pyrenees Pets. Excelled in high-stress situations, enhancing customer loyalty through empathetic service and critical thinking. Skilled in data entry and active listening, significantly contributed to team success and customer satisfaction, ensuring efficient problem-solving and service delivery. Knowledgeable and dedicated customer service professional with extensive experience in pet industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Evolution Vet Specialists
05.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Groomer and Bather
Pyrenees Pets
05.2021 - 05.2023
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
- Cleaned cat and dog ears to prevent ear infections.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Trimmed nails using clippers and grinders.
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Education
Associate of Arts - Music Production
Music Connection
Denver, CO01.2025
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Problem Resolution
Customer Relations
Computer Proficiency
Conflict Resolution
Timeline
Customer Service Representative
Evolution Vet Specialists
05.2023 - 09.2024
Groomer and Bather
Pyrenees Pets
05.2021 - 05.2023
Associate of Arts - Music Production
Music Connection
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