Chelsea Mack
Monroe,LA
Summary
Motivated professional with proven communication, organizational, and leadership skills. Quick learner adept at adapting to new environments and responsibilities. Committed to delivering excellent service while maintaining professionalism and contributing to team success.
Overview
7
7
years of professional experience
Work History
Front Office/Billing Manager
Xstreme Athletics Cheer and Tumble
Monroe , LA
08.2022 - Current
- Greet and assist guest in a professional and friendly manner, creating a welcoming environment.
- Maintain a clean, organized, and professional front desk area.
- Managing phone calls, emails, detailed voice messages, creating data sheets, directing inquiries and providing accurate information.
- Coordinated communication between guests and staff, facilitating smooth operations.
- Resolve customer concerns professionally, ensuring a positive experience and strengthening relationships.
- Prepared financial reports, summaries, and account updates, providing management with essential insights.
Allstar Cheer/Rec Tumbling Coach
Xstreme Athletics Cheer and Tumble
Monroe, LA
09.2019 - Current
- Instructed athletes on safe execution of stunts, tumbling, choreography, and jumps, enhancing performance readiness for competitions.
- Developed children's accountability, responsibility, and teamwork skills through targeted training and group activities.
- Plan, organize, and conduct practices.
- Collaborated with children, parents, and athletes during practice sessions.
Bartender/Server
Blue Iguana
Monroe , LA
01.2024 - 02.2025
- Provided excellent customer service in a fast-paced, high-volume environment.
- Addressed customer concerns promptly and professionally, ensuring high satisfaction.
- Built strong customer relationships, fostering repeat business and positive experiences.
- Collaborated with team members to ensure smooth and efficient service.
- Maintained clean and organized environment, enhancing customer enjoyment.
- Handled cash and credit transactions accurately using POS systems.
Education
High School Diploma -
Ouachita Parish High School
Monroe, LA05-2018
Bachelor of Science - Psychology
University of Louisiana At Monroe
Monroe, LA05-2023
Skills
- Time management
- Leadership skills
- Dependable
- Communication skills
- Leadership skills
- Microsoft Office
- Team collaboration
- Organizational skills
- Adaptability
Timeline
Bartender/Server
Blue Iguana
01.2024 - 02.2025
Front Office/Billing Manager
Xstreme Athletics Cheer and Tumble
08.2022 - Current
Allstar Cheer/Rec Tumbling Coach
Xstreme Athletics Cheer and Tumble
09.2019 - Current
High School Diploma -
Ouachita Parish High School
Bachelor of Science - Psychology
University of Louisiana At Monroe