Merrhya Buchanan
Family Health Services of Darke County
GREENVILLE,OH
9
years of professional experience
Detail-oriented billing and loan processing specialist with expertise in data management, compliance, and team collaboration. Enhances customer satisfaction and operational efficiency through effective communication and problem-solving. Committed to continuous learning and skill development.
Work History
Billing Clerk / Front Office Medical Receptionist
3 Years 7 Months- Processed and verified patient billing information for accuracy and compliance.
- Managed patient payment records using software to ensure accuracy and compliance.
- Resolved discrepancies in claims through detailed investigation and documentation.
- Communicated effectively to enhance customer service and foster positive experiences.
- Accurately processed and recorded point-of-sale and ACH payments while ensuring timely and efficient transaction processing.
- Greeted and welcomed patients while efficiently checking them in for their appointments.
- Coordinated scheduling and arranged future appointments while providing compassionate and professional service.
Loan Processor
3 Years 4 Months- Processed mortgage loans, ensuring compliance with industry regulations and company policies.
- Processed loan applications, ensuring compliance with industry regulations and company policies.
- Collaborated with underwriters to facilitate timely loan approvals and resolve discrepancies.
- Coordinated with title agencies, appraisers, homebuyers, and realtors to obtain required documentation and ensure a smooth, timely loan process to closing.
Transportation Supervisor /Professional School Bus Driver
2 Years 1 Month- Developed and implemented safety protocols for student transportation, enhancing overall safety standards.
- Streamlined scheduling processes for bus routes, optimizing resource allocation and reducing delays.
- Coordinated and scheduled processes for bus routes, extra curricular activities, and training programs for new staff, optimizing resource allocation and reducing delays while staying compliant with the state.
- Safely transported students to and from school or events
- Managed payroll approval processes and ensured accurate, timely submission of required reports to the Ohio Department of Education.
Education
High School Diploma
Skills
Claim processing
Data entry
Microsoft Excel
Microsoft Office
Customer service excellence
Verbal and written communication
Time management
Team collaboration
Accomplishments
Passed and obtained
Commercial Drivers License with passenger endorsement
Mortgage Loan Originator License
Billing and Coding Certification for RHC and FQHC
Timeline
Billing Clerk / Front Office Medical Receptionist
Family Health Services of Darke County
01.2023 - CurrentRead More
Loan Processor
KTL Performance Mortgage
06.2019 - 10.2022Read More
Transportation Supervisor /Professional School Bus Driver
Franklin Monroe Local School District
05.2017 - 06.2019Read More
Greenville Senior High
High School Diploma
Read More