William McNeely
Mentor,OH
Summary
Skilled Service Technician with a proven track record at Rainbow Muffler & Breaks as well as Loves Travel Truck Stop, enhancing customer satisfaction through expert diagnostics and efficient service. Demonstrates exceptional mechanical skills and a commitment to safety, alongside strong customer service abilities. Excelled in vehicle maintenance and repair, significantly improving vehicle performance and reliability.
Experienced with diagnosing and repairing wide range of vehicle issues. Utilizes technical expertise and hands-on skills to ensure efficient and accurate maintenance. Track record of providing excellent customer service and maintaining high standards of vehicle safety and performance.
Overview
2025
2025
years of professional experience
Work History
Service Technician
Loves Travel Truck Stop
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Tow Truck Driver
Elite Auto Recovery 24/7 Towing And Roadside Assistance
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
Auto Mechanic
Rainbow Muffler & Breaks
06.2024 - Current
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
- Enhanced vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
Education
High School Diploma -
Mentor High School
Mentor, OH06-2012
Skills
- Power tool proficiency
- Hand tool expertise
- Diagnostics expertise
- Diagnostics skill
- Vehicle maintenance and repair
- Installations and repairs
- Vehicle inspections
- Steering systems
- Mechanical skills
- Brake system service
Timeline
Auto Mechanic
Rainbow Muffler & Breaks
06.2024 - Current
Service Technician
Loves Travel Truck Stop
Tow Truck Driver
Elite Auto Recovery 24/7 Towing And Roadside Assistance
High School Diploma -
Mentor High School
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