Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Company
Leverage duration guidelines, best practice tools and company resources to support oversight of a leave event as appropriate
Critically assess and adjust the case management plan to an employee's changing needs.
Leave Case Manager
Reed Group
Orlando, FL
11.2016 - 06.2020
Maintain knowledge of applicable leave and accommodation laws including the FMLA, ADA/ADAAA
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Maintained clients' records by reviewing case notes and logging events and progress
Participated in cross-departmental meetings to align leave policies with organizational goals and objectives
Utilized HRIS to track and monitor leave requests, ensuring timely and accurate record-keeping
Benefit Case Manager
Auto Club South
Lake Mary, FL
10.2012 - 11.2016
Analyzed and evaluated current benefit plans for cost-effectiveness and compliance with applicable laws and regulations
Conducted benefits orientations for new employees to ensure they were aware of plan options and procedures
Designed and managed the annual open enrollment process for medical, dental, vision, and other benefits
Managed the administration of employee benefit plans, including enrollment, changes, terminations, and other related activitie.
Workers Compensation Specialist at Williams Medical Group Dba Xpress Wellness UrgentWorkers Compensation Specialist at Williams Medical Group Dba Xpress Wellness Urgent