Chelsea Meyer
Buffalo,NY
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations across various roles, notably at Aegir Brewing Company. Skilled in Microsoft Office and exceptional at fostering team collaboration, I quickly adapt to change, ensuring all tasks are completed with excellence. My outgoing personality and strong communication skills drive positive outcomes, consistently achieving goals with a 100% commitment to quality work.
Overview
11
11
years of professional experience
Work History
Beertender & Taproom Maintenance
Aegir Brewing Company
10.2019 - Current
- Educate patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhance customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Assist in the setup and cleanup of daily events.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Maintain a clean and organized bar environment for improved customer experience.
- Uphold a high standard of cleanliness by consistently sanitizing work areas and glassware.
- Assist in inventory management, ensuring adequate stock levels for smooth operations.
- Served high customer volumes during special events, nights, and weekends.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintain the patio, bathrooms and overall taproom cleanliness.
Medical Receptionist
NovaCare Rehabilitation
12.2016 - 02.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning tables.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Sales Associate
$5 Tan
02.2013 - 06.2018
- Provided customer service and consulting to customers regarding products and services.
- Sanitized equipment, laundry for facility and maintained a clean and organized salon.
- Opened and closed salon.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Manager
$5 Tan
09.2015 - 04.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Completed staff schedules and payroll.
- Counted drawers making sure all reports were correct as well as problem solving any issues with daily deposits.
- Provided a clean and well maintained salon.
Guest Services Representative/Social Coordinator
The Hilton Hotel
08.2014 - 04.2015
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Resolved customer problems and complaints.
- Answered phones to make and modify reservations.
- Answered phone promptly and directed incoming calls to correct departments.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Lakeville South High School
Lakeville, MN06.2011
Skills
I have very strong customer and communication skills
I take initiative and follow through on assignments
I work well with others and can problem solve concerns quickly
I adapt well to change as well as a very quick learner
I have a very outgoing personality
I am very well organized
I take pride in my work, making sure it is always at one hundred percent
I am proficient in Microsoft Word, Basic Excel, and Powerpoint
I am self motivated and goal oriented
Timeline
Beertender & Taproom Maintenance
Aegir Brewing Company
10.2019 - Current
Medical Receptionist
NovaCare Rehabilitation
12.2016 - 02.2020
Manager
$5 Tan
09.2015 - 04.2016
Guest Services Representative/Social Coordinator
The Hilton Hotel
08.2014 - 04.2015
Sales Associate
$5 Tan
02.2013 - 06.2018
High School Diploma -
Lakeville South High School