Chelsea Moore
Lee’s Summit,MO
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
14
14
years of professional experience
Work History
Senior Project Support Specialist
Xtime
03.2025 - Current
- Coordinate with management and billing teams to verify account activity, facilitating timely cancellations and recovery of funds for inactive accounts
- Collaborate with cross-functional teams to streamline processes and reduce potential issues in system integrations
- Coordinate project schedules, deliverables, and stakeholder communications across cross-functional teams.
- Track action items, risks, and dependencies to keep implementations aligned with project milestones.
- Prepare status updates, meeting agendas, and documentation for internal and client-facing reviews.
Client Integration Specialist
Xtime
12.2020 - 03.2025
- Collaborated with sister business units to ensure timely and accurate completion of data integration projects
- Engaged with peers and management to streamline data integration processes and mitigate associated risks.
- Led integration support for dealership systems, resolving API connectivity and data synchronization issues.
- Configured DMS and CRM workflows to align appointment, service, and customer data exchanges.
- Analyzed integration logs to identify failures, validate mappings, and correct transmission errors.
Technical Support Specialist I
VinSolutions
03.2018 - 12.2020
- Delivered technical support to customers, addressing and resolving their issues.
- Resolved dealership CRM and workflow issues through phone, email, and ticket-based support.
- Diagnosed application errors using remote troubleshooting and systematic root-cause analysis.
- Guided users through software configuration, navigation, and feature adoption.
Corrections Specialist
Shawnee County Dept. of Corrections
12.2012 - 03.2018
- Trained staff on security best practices, emergency response, and policy enforcement to enhance facility safety.
- Collaborated with juvenile offenders and staff to resolve conflicts and maintain facility security, facilitating effective crisis management and emergency response.
- Supported juvenile offenders by facilitating their engagement in facility programs.
- Worked with juvenile offenders housed within the facility.
Education
Bachelor of Arts - Homeland Security & Emergency Mgmt.
University of Arizona Global Campus
Chandler, AZ03-2024
Systems & Security Administration - Systems & Security Admin.
Centriq Training
Leawood, KS06-2018
Associate of Arts - Criminal Justice Major
Allen County Comm. College
Burlingame, KS05-2009
Associate of Arts - Criminal Justice Major
Bethany College
Lindsborg, KS05-2008
Skills
- Project management
- Data integration
- Data analysis
- Project risk management
- Risk mitigation
- Stakeholder engagement
- Project documentation
- Software knowledge
- Team leadership
- Critical thinking
- Flexibility & interpersonal communication
Timeline
Senior Project Support Specialist
Xtime
03.2025 - Current
Client Integration Specialist
Xtime
12.2020 - 03.2025
Technical Support Specialist I
VinSolutions
03.2018 - 12.2020
Corrections Specialist
Shawnee County Dept. of Corrections
12.2012 - 03.2018
Bachelor of Arts - Homeland Security & Emergency Mgmt.
University of Arizona Global Campus
Systems & Security Administration - Systems & Security Admin.
Centriq Training
Associate of Arts - Criminal Justice Major
Allen County Comm. College
Associate of Arts - Criminal Justice Major
Bethany College