Versatile Project Specialist with a background in successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status, and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Hi, I’m
Laurel Caston
Summary
Overview
19
years of professional experience
Work History
GLG
Senior Project Support Specialist
07.2021 - Current
Job overview
- Serve as Pod Lead for Corporate Technology team, coordinating load-balancing, addressing concerns with new technology and workflow, managing daily check-in and check-out and data reporting
- Scheduled consultations between internal and external project stakeholders within project timelines and in partnership with cross-functional teams
- Troubleshoot an average of 150 project consultations per week, providing thorough support, problem resolution and navigational assistance for customers via chat, email and phone
- Monitored project progress, identified risks and took corrective action as needed
- Maintained open communication by presenting regular updates on project status to stakeholders
- Demonstrated knowledge of clients' servicing rules and consultation settings to ensure account ownership at 100% efficiency to ensure white-glove customer service
Focused Post-Acute Care
Assistant to the Director of Clinical Reimbursement
09.2020 - 05.2021
Job overview
- Managed the calendar for the Director of Clinical Reimbursement, scheduling all care plan meetings and mental health evaluations with internal and external stakeholders
- Coordinated and managed the COVID-19 vaccination rollout, including outreach and education for family and residents, maintained the database of vaccination documentation, and facilitated logistics for vaccination events
- Scheduled and facilitated Zoom and Teams visits for 92 facility residents, keeping them connected to outside family members and medical providers during the COVID lockdown
- Updated and maintained confidential physical records and digital files to maintain current, accurate, and compliant documentation
- Worked closely with management to provide effective assistance for specific aspects of business operations
Madison County School District
Instructor
08.2004 - 07.2020
Job overview
- Delivered a hybrid learning model with synchronous and asynchronous components utilizing Canvas LMS, Zoom, and Microsoft Teams as instructional platforms with 100% efficiency
- Mentored and led 5 student teachers, oversaw the instructional planning and delivery of student teachers' work and provided constructive feedback to student teachers and university representatives
- Chaired the onboarding of more than 20 new hires, including training on the Student Information System with 100% efficiency and in district policies and protocols that resulted in a higher new teacher retention rate
- Project managed two annual events, negotiating with vendors, scheduling logistics, ordering materials, and executing events on the day of
- Implemented a national contemporary arts program in collaboration with Art21 and PBS, creating lessons for use by teachers nationwide in a cross-curricular collaboration project
Holmes Community College
Adjunct Instructor
05.2015 - 07.2020
Job overview
- Instructed high school students on campus at Madison County Schools and adult learners at Holmes Community College in an advanced, composition-heavy course; provided directed feedback to improve student writing by more than 30%
- Partnered with community college counselors and faculty to ensure a high standard of instruction for a diverse body of students
- Utilized Canvas LMS to engage students, deliver instruction, and analyze student achievement
- Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program
Education
University of Southern MississippiHattiesburg, MS
Master of Arts from Creative Writing
University Overview
University of Southern MississippiHattiesburg, MS
Bachelor of Arts from English Language And Literature
University Overview
Skills
- Written and Verbal Communication
- Documentation and Reporting
- Multi-Tasking
- Creative Problem-Solving
- Organizational Skills
- Scheduling Expertise
- Cross-functional Collaboration
- Project Management
- Process Improvement
- Stakeholder Engagement
Timeline
Senior Project Support Specialist
GLG
07.2021 - Current
Assistant to the Director of Clinical Reimbursement
Focused Post-Acute Care
09.2020 - 05.2021
Adjunct Instructor
Holmes Community College
05.2015 - 07.2020
Instructor
Madison County School District
08.2004 - 07.2020
University of Southern Mississippi
Master of Arts from Creative Writing
University of Southern Mississippi
Bachelor of Arts from English Language And Literature
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