Chelsea Mullins
Sumerduck,VA
Summary
Personable Service Writer accomplished in coordinating work orders by distributing among technicians. Focused on customer service by negotiating pricing with vendors as well as navigating insurance and warranty policies. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations.
Vigilant Accounts Payable Clerk with 8 years of experience working with 10-20 accounts. Committed to on-time payments, maintaining detailed records and paying vendors on time. Detail-oriented worker with proven resourcefulness and reliability.
Enrolled all employees up for the health insurance. Made sure all employees information was correct before submitting. Helped employees with changes that needed to be made.
Overview
10
10
years of professional experience
Work History
Service Writer
Mullins Garage
05.2022 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Accounts Payable Clerk /Home Health Care Provider
Warrenton Toyota
04.2014 - 05.2022
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
Education
High School Diploma -
Liberty High School
Bealeton, VA06.2010
Skills
- Sales Transactions
- Schedule Coordination
- Order Preparation
- Cost Estimates
- Customer Service
- Communicating with clients
- Strong Organization
- Processing warranties
- Administrative and Office Support
- Professional telephone demeanor
- Data Entry
Timeline
Service Writer
Mullins Garage
05.2022 - Current
Accounts Payable Clerk /Home Health Care Provider
Warrenton Toyota
04.2014 - 05.2022
High School Diploma -
Liberty High School
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