Chelsea Napoli
York,PA
Summary
Lead bartender with strong background in fast-paced, high-volume bar service and fine dining. Designs seasonal cocktail menus and ensures consistent quality. Responsible for liquor and beer inventory, ordering, and cost control. Provides staff training focused on efficient service, guest satisfaction, and upselling results.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Lead Bartender
SplitShift
York, PA
11.2023 - 09.2026
- Created seasonal rotating cocktail menus and special-event beverage lists to help boost guest engagement and repeat visits through mixology knowledge.
- Managed weekly liquor and beer ordering plus inventory to help reduce shortages and maintain stock levels for uninterrupted bar service.
- Organized staff and bar setup to support smoother workflow and consistent quality across all bar operations.
- Prepared shifts by making fresh-squeezed juices, house-made syrups, and infusions to improve beverage quality and guest experience.
- Applied Pennsylvania spirit, wine, and craft beer knowledge to train staff and suggest selections, supporting upselling opportunities.
Bartender
The Yorktowne Hotel
York, PA
10.2022 - 10.2023
- Accomplished the successful re-opening of a local landmark hotel by establishing efficient bar operations and delivering high quality service.
- Demonstrated the crafting of diverse cocktails in a high-volume environment, consistently meeting guest expectations for quality and speed.
- Worked in a fine dining restaurant and bar setting, maintaining professionalism and attention to detail to enhance guest satisfaction.
- Engaged guests with friendly conversation, service, and consistent cocktails, building bar loyalty and encouraging repeat business through personalized service.
Bartender/Server/Trainer
Texas Roadhouse
York, PA
09.2019 - 07.2022
- Delivered hospitable and efficient service as a bartender/server in one of York's busiest restaurants, consistently managing high guest volumes.
- Recommended current products and limited promotions to upsell beverage, food, and gift card orders, increasing average ticket sales.
- Followed alcohol awareness procedures to prevent intoxication and manage intoxicated guests, ensuring a safe and compliant environment.
Education
High School Diploma -
Red Lion Area Senior High
Red Lion, PA05-2019
Skills
- Beverage recipe development and mixology
- Advanced communication
- Team collaboration
- Guest relationship management
- Juice and syrup preparation
- Time management
- Proactive initiative
- Bar operations management
- Upselling techniques
- Point of sale systems: Aloha and Toast
- Cash handling skills
- Inventory control
Personal Information
Title: Experienced Bartender
Certification
RAMP November 2024-November 2026
Timeline
Lead Bartender
SplitShift
11.2023 - 09.2026
Bartender
The Yorktowne Hotel
10.2022 - 10.2023
Bartender/Server/Trainer
Texas Roadhouse
09.2019 - 07.2022
High School Diploma -
Red Lion Area Senior High