PAUL TELLO
San Antonio,TX
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Bartender
La Cantera Resort & Spa
San Antonio, TX
08.2022 - 09.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Coordinated with event planners to design custom drink menus for private parties, ensuring a memorable experience tailored to the clients'' preferences.
Bartender
Bar 301
San Antonio, TX
03.2020 - 06.2021
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions
- Recommended house specials to new clients to boost revenue
- Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests
- Conducted proper housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring the maintenance of equipment, and storing foods properly
- Used POS system to process cash and credit card transactions
- Promoted featured drinks and food specials through social media platforms to encourage sales
Bartender
Sparky's Pub
San Antonio, TX
04.2019 - 01.2020
- Took inventory of all liquor at the beginning and end of every shift including full and open bottles
- Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders
- Cleaned and sanitized glassware and flatware and stored in bar areas for easy access
- Used POS system to process cash and credit card transactions
- Checked IDs to ensure that the customers were of legal drinking age
Head Bar Back/Bar Tender
Pegasus Night Club
San Antonio, TX
01.2015 - 04.2019
- Supervised four bar backs under me and managed the set up of fifteen different bartending stations
- Worked in a fast paced environment while multitasking and delivering great customer service in a timely manner
- Utilized downtime to perform routine tasks, preventing service delays
- Kept work area organized and clutter-free
- Maintained good working relationship with co-workers and management
- Volunteered for and tackled new assignments and tasks to ease staff member burden
Education
High School -
Brackenridge High School
San Antonio, TXSkills
- Bartending
- Customer Service
- Craft cocktail preparation
- Recipe and menu memorization
- Suggestive selling
- Monitor alcohol service
- Creative Mixology
- Promote sales
- Problem-solving
- Staff Management
- Inventory
- Menu development
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Timeline
Lead Bartender
La Cantera Resort & Spa
08.2022 - 09.2024
Bartender
Bar 301
03.2020 - 06.2021
Bartender
Sparky's Pub
04.2019 - 01.2020
Head Bar Back/Bar Tender
Pegasus Night Club
01.2015 - 04.2019
High School -
Brackenridge High School