Chelsea Naughton
Jacksonville
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a legal or administrative position. Ready to help team achieve company goals. Experienced with legal case management, ensuring smooth coordination of case activities and documentation. Utilizes strong organizational and analytical skills to maintain compliance and streamline processes. Track record of effective communication and teamwork in high-pressure settings.
Overview
5
5
years of professional experience
Work History
Legal Case Manager Team Lead
Guardian Litigation Group
03.2023 - Current
- Key Responsibilities:
- Successfully supervised and led a virtual team of 5
- Manage and maintain a high caseload of consumer debt files utilizing a CRM software (ZOHO)
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Manage and follow up with negotiators
- Provide emotional support and guidance to clients during challenging financial situations.
- Increased efficiency within the firm by training new staff members on proper protocols and best practices related to legal case management duties.
- Streamlined case management processes by implementing efficient organizational systems and procedures.
- Managed complex caseloads with multiple deadlines, ensuring timely completion of all tasks and filings.
- Guardian of the month (Employee of the month) -June 2024
- Maintaining top performer status for most cases settled on Case management team in 3rd and 4th quarter of 2024
- Key Skills:
- Strong Communication
- Organizational Skills
- Problem Solving
- Legal Knowledge: Familiarity with litigation procedure
- Empathy and Support
- Research and Analysis
- Strong interpersonal skills to build and maintain relationships
- Time management
- Prioritization
- Attention to detail
- Technology Proficiency
- Confidentiality
- Adaptability
- Team Collaboration
- Ability to support teams in achieving common goals and objectives
Legal Assistant/Paralegal
HIDAY & RICKE, P.A
05.2020 - 02.2023
- Technologically Savvy ; use of FoxIt PDF editor, Excel, LMP, CMP, PACER, Accurint, CORE, FL E-filing, MS Office, and Outlook.
- Legal Skills:
- Case File Data Entry
- E-filing / Records Management
- Legal Research
- Legal Document Preparation
- Case Management
- Motions, Contracts & Agreements
- Plaintiff Communication
- Billing & Collections
- Office & Court Procedures
- Familiarity of SOL
Education
Florida State College at Jacksonville
Jacksonville, FL06.2025
Skills
- Literacy in Microsoft and Google Suite applications
- Familiarity with Medical Records and Terminology
- Filing
- Time management
- Problem solving
- Customer service (9 years)
- Document review
- Litigation support
- Drafting
- Problem-solving
- Attention to detail
Accomplishments
- Supervised team of 4 staff members.
- Achieved quicker outbound calls by introducing new layouts for software applications leading to shorter turnaround's for completion of tasks.
- Implemented new organizational processes during company procedural switch
Awards
Employee of the Month, June 2024
Timeline
Legal Case Manager Team Lead
Guardian Litigation Group
03.2023 - Current
Legal Assistant/Paralegal
HIDAY & RICKE, P.A
05.2020 - 02.2023
Florida State College at Jacksonville
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