Chelsea Nelson
Campbellsville,KY
Summary
I am a proven team leader and effective communicator, adept at resolving conflicts and improving customer satisfaction. I am skilled in maintaining health and safety standards, with a track record of enhancing team performance and productivity. I showcase a strong work ethic and attention to detail, contributing to a positive and efficient work environment. I am skilled at managing supplies, cleaning work areas and monitoring safety concerns in the interests of fellow team members and customers.
Furthermore, I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Daycare Assistant
Wise Choice Preschool and Daycare
05.2019 - Current
- Read stories, sang songs and facilitated creative play.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Monitored children's activities to verify safety and wellbeing.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Implemented daily routines and activities to stimulate and engage children.
- Created engaging sensory-based activities that stimulated cognitive development in young learners.
Customer Service Representative
American Airlines Cargo
11.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Housekeeper
Essential Cleaning (Self)
01.2016 - 05.2019
- Cleaned many homes and businesses around Campbellsville using mainly all natural cleaners and Essential oils.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for homeowners through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Manager/Assistant Manager
Rallys, Taco Bell, Dairy Queen
11.2008 - 05.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Education
No Degree - Communications And Business
Lindsey Wilson College
Columbia, KYHigh School Diploma -
Campbellsville High School
Campbellsville05-2008
Skills
- Cleaning and sanitizing
- Health and safety
- Time management
- Customer service
- Problem resolution
- Teamwork
- Verbal and written communication
- Work ethic and integrity
Timeline
Customer Service Representative
American Airlines Cargo
11.2020 - 05.2022
Daycare Assistant
Wise Choice Preschool and Daycare
05.2019 - Current
Housekeeper
Essential Cleaning (Self)
01.2016 - 05.2019
Manager/Assistant Manager
Rallys, Taco Bell, Dairy Queen
11.2008 - 05.2018
No Degree - Communications And Business
Lindsey Wilson College
High School Diploma -
Campbellsville High School
Similar Profiles
Brandi WiseBrandi Wise
Owner at A Wise Choice Preschool and Daycare, LLC.Owner at A Wise Choice Preschool and Daycare, LLC.
Linda BottsLinda Botts
Lead Teacher at Wise Choice Child Development CenterLead Teacher at Wise Choice Child Development Center
David MillardDavid Millard
Real Estate Agent at Wise Choice Real EstateReal Estate Agent at Wise Choice Real Estate