Chelsea Neus
Boston,MA
Summary
Accomplished professional with a robust background in security, sales, and financial services, notably at Rockland Trust Bank. Excelled in fostering customer relationships and ensuring safety, demonstrating exceptional problem-solving and customer service skills. Achieved consistent sales targets and played a pivotal role in team training, showcasing a blend of leadership and financial acumen.
Overview
7
7
years of professional experience
Work History
Security Officer
Suffolk University Police Department
08.2024 - Current
- Contributed to positive student experiences by providing an approachable demeanor while maintaining authority within the role.
- Developed strong relationships with students and staff members, fostering trust and open communication regarding safety concerns.
- Implemented timely interventions with students displaying concerning behaviors to decrease occurrences of future incidents.
- Implemented access control measures to prevent unauthorized entry onto school property.
- Responded promptly to reported concerns or incidents, addressing issues effectively and efficiently.
Banker
Rockland Trust Bank
07.2023 - 08.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Educated customers on features and benefits of banking products and services.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Sales Associate
Wayfair
11.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Lead Cashier
Old Navy
07.2020 - 12.2021
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Teacher Assistant
Action for Boston Community Development, Inc.,
06.2018 - 08.2019
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
Education
Bachelor of Science - Finance
Suffolk University
Boston, MA05-2026
High School Diploma -
Brooke Charter High School
Roslindale, MA06-2022
Skills
- Customer service
- Teamwork
- Problem-solving
- Cash handling
- Conflict resolution
- Sales expertise
- Professionalism and courtesy
- Financial services
- Financial planning
- Financial advising
- Banking
- Security
- Staff training
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Professional Working
Timeline
Security Officer
Suffolk University Police Department
08.2024 - Current
Banker
Rockland Trust Bank
07.2023 - 08.2024
Sales Associate
Wayfair
11.2022 - 07.2023
Lead Cashier
Old Navy
07.2020 - 12.2021
Teacher Assistant
Action for Boston Community Development, Inc.,
06.2018 - 08.2019
Bachelor of Science - Finance
Suffolk University
High School Diploma -
Brooke Charter High School
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