Chelsea Olinger
Ankeny
Summary
I'm a fast learner who is always trying to learn more/ be better in my positions. I have a strong background in retail and customer service. I'm great at multitasking and assigning out any tasks that need completed in a timely manner and always willing to take on extra responsibilities to meet goals.
Overview
9
9
years of professional experience
Work History
2nd Assistant Order Pickup Manager
Menards
Clive, IA
07.2025 - Current
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Supported inventory management by restocking shelves and organizing merchandise displays efficiently.
- Collaborated with team members to ensure store cleanliness and maintain compliance with safety standards.
- Operated point-of-sale systems accurately, processing transactions and handling cash responsibly.
- Responded promptly to customer feedback, resolving issues to maintain high satisfaction levels.
- Participated in team meetings, contributing ideas for improving store operations and customer engagement initiatives.
- Conducted thorough research to inform decision-making processes, ensuring informed choices were made at critical moments.
- Provided exceptional customer service by addressing concerns promptly and providing timely resolutions.
- Increased department productivity through effective delegation and supervision of tasks.
- Supported senior leadership in strategic planning efforts, contributing valuable insights based on industry knowledge and experience.
- Collaborated with cross-functional teams to achieve shared goals and drive project success.
- Mentored junior staff members, contributing to their professional development and career advancement.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Military Police Officer
Army National Guard IA
Johnston, IA
03.2021 - Current
- Trained junior personnel on procedures, enhancing team effectiveness and operational readiness.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Maintained 100% accountability of assigned equipment
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Checked vehicle equipment for proper functioning prior to use.
Sales Team Member
Menards
Clive, IA
05.2023 - 06.2025
- Assisted customers with product selection and inquiries to enhance shopping experience
- Maintained inventory accuracy through regular stock audits and replenishment
- Collaborated with team members to ensure efficient store operations and customer service
- Trained new hires on sales techniques and store policies to enhance customer experience
- Helped customers locate products and checked store system for merchandise at other sites.
- Exceeded monthly sales targets consistently by utilizing effective communication and negotiation techniques.
- Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Tracked stock using company inventory management software.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Proactively sought out additional training opportunities, enhancing professional skills relevant to the role''s challenges.
- Consistently met or exceeded individual performance metrics while contributing positively to overall team success.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained Inventories and Audits to ensure customers had a quick and easy sales experience
Sales Associate
Aerie By American Eagle
West Des Moines, IA
01.2022 - 05.2022
- Engaged customers by providing product knowledge and personalized assistance to enhance shopping experience.
- Collaborated with team members to maintain store presentation and ensure merchandise displays met brand standards.
- Processed transactions efficiently, contributing to daily sales targets while ensuring accuracy in cash handling.
- Trained new associates on sales techniques and customer service best practices, fostering a collaborative work environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Team Member
McDonald's
Ottumwa, IA
10.2019 - 05.2021
- Trained new team members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during food preparation and service.
- Assisted in maintaining cleanliness and organization of dining areas and kitchen spaces.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Ensured orders were made in a timely manner, even during peak hours
Gas Station Cashier/ Cook
Floris Quick Stop
Floris, IA
04.2017 - 09.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Monitored store cleanliness and safety standards to ensure compliance with regulations.
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Completed daily paperwork meticulously, submitting reports to management in a timely manner.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Confirmed stock levels and expiration dates of merchandise.
- Supported colleagues during peak hours, demonstrating teamwork through effective communication and collaboration efforts.
- Arrived on time and dressed professionally in clean company uniform.
- Managed inventory levels, stocking shelves, and ordering products to maintain adequate supplies for consumer needs.
- Processed various forms of payment accurately, reducing discrepancies in financial records.
- Prepared food in a timely manner for guests
- Restocked inventory and portioned out food to companies policy
- Prepared and cooked a variety of menu items, ensuring adherence to quality standards.
- Managed inventory levels, minimizing waste and optimizing stock rotation.
- Trained new kitchen staff on food preparation techniques and safety protocols.
- Ensured compliance with health and safety regulations throughout kitchen operations.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Bachelor of Science - History & Sociology
Drake University
Des Moines, IA05-2025
Skills
- Office administration
- Document preparation
- File management
- Calendar management
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Flexibility and adaptability
- Inventory management
Timeline
2nd Assistant Order Pickup Manager
Menards
07.2025 - Current
Sales Team Member
Menards
05.2023 - 06.2025
Sales Associate
Aerie By American Eagle
01.2022 - 05.2022
Military Police Officer
Army National Guard IA
03.2021 - Current
Team Member
McDonald's
10.2019 - 05.2021
Gas Station Cashier/ Cook
Floris Quick Stop
04.2017 - 09.2019
Bachelor of Science - History & Sociology
Drake University