Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Olinger

Ankeny

Summary

I'm a fast learner who is always trying to learn more/ be better in my positions. I have a strong background in retail and customer service. I'm great at multitasking and assigning out any tasks that need completed in a timely manner and always willing to take on extra responsibilities to meet goals.

Overview

9
9
years of professional experience

Work History

2nd Assistant Order Pickup Manager

Menards
Clive, IA
07.2025 - Current
  • Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
  • Supported inventory management by restocking shelves and organizing merchandise displays efficiently.
  • Collaborated with team members to ensure store cleanliness and maintain compliance with safety standards.
  • Operated point-of-sale systems accurately, processing transactions and handling cash responsibly.
  • Responded promptly to customer feedback, resolving issues to maintain high satisfaction levels.
  • Participated in team meetings, contributing ideas for improving store operations and customer engagement initiatives.
  • Conducted thorough research to inform decision-making processes, ensuring informed choices were made at critical moments.
  • Provided exceptional customer service by addressing concerns promptly and providing timely resolutions.
  • Increased department productivity through effective delegation and supervision of tasks.
  • Supported senior leadership in strategic planning efforts, contributing valuable insights based on industry knowledge and experience.
  • Collaborated with cross-functional teams to achieve shared goals and drive project success.
  • Mentored junior staff members, contributing to their professional development and career advancement.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Military Police Officer

Army National Guard IA
Johnston, IA
03.2021 - Current
  • Trained junior personnel on procedures, enhancing team effectiveness and operational readiness.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
  • Maintained 100% accountability of assigned equipment
  • Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
  • Checked vehicle equipment for proper functioning prior to use.

Sales Team Member

Menards
Clive, IA
05.2023 - 06.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience
  • Maintained inventory accuracy through regular stock audits and replenishment
  • Collaborated with team members to ensure efficient store operations and customer service
  • Trained new hires on sales techniques and store policies to enhance customer experience
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Exceeded monthly sales targets consistently by utilizing effective communication and negotiation techniques.
  • Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Tracked stock using company inventory management software.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Proactively sought out additional training opportunities, enhancing professional skills relevant to the role''s challenges.
  • Consistently met or exceeded individual performance metrics while contributing positively to overall team success.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained Inventories and Audits to ensure customers had a quick and easy sales experience

Sales Associate

Aerie By American Eagle
West Des Moines, IA
01.2022 - 05.2022
  • Engaged customers by providing product knowledge and personalized assistance to enhance shopping experience.
  • Collaborated with team members to maintain store presentation and ensure merchandise displays met brand standards.
  • Processed transactions efficiently, contributing to daily sales targets while ensuring accuracy in cash handling.
  • Trained new associates on sales techniques and customer service best practices, fostering a collaborative work environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Team Member

McDonald's
Ottumwa, IA
10.2019 - 05.2021
  • Trained new team members on operational procedures and customer service standards.
  • Ensured compliance with health and safety regulations during food preparation and service.
  • Assisted in maintaining cleanliness and organization of dining areas and kitchen spaces.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Ensured orders were made in a timely manner, even during peak hours

Gas Station Cashier/ Cook

Floris Quick Stop
Floris, IA
04.2017 - 09.2019
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed inventory levels, ensuring product availability and minimizing waste.
  • Trained new staff on operational procedures and customer service standards.
  • Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
  • Monitored store cleanliness and safety standards to ensure compliance with regulations.
  • Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
  • Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
  • Completed daily paperwork meticulously, submitting reports to management in a timely manner.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Confirmed stock levels and expiration dates of merchandise.
  • Supported colleagues during peak hours, demonstrating teamwork through effective communication and collaboration efforts.
  • Arrived on time and dressed professionally in clean company uniform.
  • Managed inventory levels, stocking shelves, and ordering products to maintain adequate supplies for consumer needs.
  • Processed various forms of payment accurately, reducing discrepancies in financial records.
  • Prepared food in a timely manner for guests
  • Restocked inventory and portioned out food to companies policy
  • Prepared and cooked a variety of menu items, ensuring adherence to quality standards.
  • Managed inventory levels, minimizing waste and optimizing stock rotation.
  • Trained new kitchen staff on food preparation techniques and safety protocols.
  • Ensured compliance with health and safety regulations throughout kitchen operations.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

Bachelor of Science - History & Sociology

Drake University
Des Moines, IA
05-2025

Skills

  • Office administration
  • Document preparation
  • File management
  • Calendar management
  • Fast learner
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Team collaboration
  • Flexibility and adaptability
  • Inventory management

Timeline

2nd Assistant Order Pickup Manager

Menards
07.2025 - Current

Sales Team Member

Menards
05.2023 - 06.2025

Sales Associate

Aerie By American Eagle
01.2022 - 05.2022

Military Police Officer

Army National Guard IA
03.2021 - Current

Team Member

McDonald's
10.2019 - 05.2021

Gas Station Cashier/ Cook

Floris Quick Stop
04.2017 - 09.2019

Bachelor of Science - History & Sociology

Drake University