CHELSEA OLIVARES
Pearland,TX
Summary
Dedicated professional with strong customer service skills, specializing in tenant communications and lease processing. Committed to enhancing customer satisfaction through effective problem-solving and attention to detail. Driven professional with strong customer service skills in fast-paced environments. Experienced in lease processing and application management, ensuring tenant satisfaction and prompt responses to inquiries.
Overview
5
5
years of professional experience
Work History
Leasing Consultant/Assistant Manager
ZAVALA CAPITAL GROUP
Austell, Georgia
05.2025 - Current
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Conducted regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Responded to tenant requests for maintenance services in a timely manner.
- Maintained accurate records of prospective renters, applications and leases.
- Contacted and followed up with tenants on renewal notices.
- Received rent payments and tracked transactions in accounting software.
- Conducted property tours, showcasing features and benefits to prospective tenants.
- Managed leasing paperwork, ensuring accurate completion and compliance with regulations.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
Administrative Assistant
Precision Handyman LLC
Atlanta, GA
09.2024 - 02.2025
- Managed daily office operations and maintained organized filing systems.
- Handled customer inquiries and provided timely responses to requests.
- Scheduled appointments and maintained calendars for executives.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Scheduled appointments between clients and customers and internal staff members.
Server Assistant
IHOP
Douglasville, Georgia
04.2021 - 05.2024
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Enhanced customer satisfaction by promptly addressing inquiries and requests during dining service.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Maintained cleanliness and organization in dining areas throughout shifts.
- Handled guest requests and inquiries with professionalism and courtesy.
Education
Online Certification - Human Resources Management
Kennesaw State University
Kennesaw, GA01-2026
High School Diploma -
Chapel Hill High School
Douglasville, GA05-2025
Skills
- Customer relationship management
- Effective communication
- Customer service
- Lease processing
- Team collaboration
- Unit inspection
- Application management
- Phone and email etiquette
- Clear communication
- Maintenance requests
- Telephone inquiry management
- Lease management
- Reporting and documenting
- Staff management
- Vendor relationship management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Leasing Consultant/Assistant Manager
ZAVALA CAPITAL GROUP
05.2025 - Current
Administrative Assistant
Precision Handyman LLC
09.2024 - 02.2025
Server Assistant
IHOP
04.2021 - 05.2024
Online Certification - Human Resources Management
Kennesaw State University
High School Diploma -
Chapel Hill High School